Fady Elazer Thabet Gerges
Senior Teller| Sales & Service Expert (Where Customer Care Meets Sales Results)
Dubai, United Arab EmiratesWork Experience
Head TellerFull Time
Commercial International Bank
Jan 2024 - Jun 2024 -5 months
Egypt , Suez
- Job Details:Managed daily teller operations and cash transactions while supervising teller staff. Led, trained, and mentored a team of tellers, enhancing their performance and customer service delivery through effective training programs. Delivered high-quality customer service, resolving complex issues and processing transactions efficiently.
Bank CoordinatorFull Time
Commercial International Bank
Mar 2023 - Sep 2023 -6 months
Egypt , Suez
- Job Details:Coordinated daily operations and facilitated communication between departments. Managed customer escalations, ensuring prompt resolutions and high satisfaction. Assisted with swift transactions and supported process improvements. Helped team members meet performance goals while maintaining workflow efficiency.
Customer Support RepresentativeFull Time
Commercial International Bank
Feb 2022 - Jul 2022 -5 months
Egypt , Suez
- Job Details:Filled in for the customer service team, handling inquiries, complaints, and account requests. Ensured high customer satisfaction by resolving issues promptly and effectively. Gained expertise in financial products and improved problem-solving skills.
Senior Bank TellerFull Time
Commercial International Bank
Oct 2019 - Present -5 yrs, 10 months
Egypt , Suez
- Job Details:Oversee daily banking operations, ensuring strict compliance with banking regulations and internal policies to mitigate risk. Respond to customer inquiries about banking products and services, achieving a customer satisfaction rate of over 95%. Maintain precise end-of-day reports, ensuring all transactions are reconciled, discrepancies addressed, and compliance standards upheld. Introduce innovative banking solutions and alternative channels to enhance customer experience and reduce branch congestion.
Education
Bachelor's Degree in Commerce
Suez Canal University (SCU)Jan 2017
Achievements
"4× Star Award-Winning Banking Professional recognized for exceptional customer service, operational excellence, and sales performance. Achieved 12% customer growth at Mashreq Bank, maintained 98% transaction accuracy, and consistently exceeded 95% customer satisfaction ratings. Recipient of multiple awards, including the Consider it Done, Make a Difference, and Team Spirit Awards, for innovation, teamwork, and leadership. Successfully led and mentored teller teams, improving efficiency, compliance, and service quality."