FA

Fadwa Abid

Virtual Event Technical Producer at Boost

Tunisia

Work Experience

  • Full Stack Developer

    Devurbus

    Aug 2024 - Feb 2025 -6 months

    Tunisia

    • Job Details:Supported project managers and stakeholders by creating clear documentation for non-technical users. Integrated user feedback to improve UI/UX and clarity, boosting front-end usability. Used Jira for task tracking and Git for version control within an agile environment.

  • Network Admin Intern

    Tunisair Airlines

    Jan 2020 - Feb 2020 -1 month

    Tunisia

    • Job Details:Assisted staff with VPN, login, and basic network issues. Developed user guides and trained new hires on basic network access tools.

  • Virtual Event Technical Producer

    Boost

    Tunisia

    • Job Details:Delivered real-time technical support for 50+ global online events using Zoom, Teams, and Webex. Resolved over 95% of audio, access, and connectivity issues within 2 minutes. Managed client inquiries via email/chat, improving attendee satisfaction and engagement. Maintained GDPR compliance and accurate reporting using Notion and Zoho CRM.

    • Education

    • Bachelor's Degree in Software Engineering & IT

      Iteam University Polytechnique

      Jan 2021   4 yr 8 Months

    • Diploma in Networks & Information Systems

      ISETN

    Skills

    • Webex
    • JIRA
    • Zendesk
    • Zoho CRM
    • Ticketing Systems
    • Remote work proficiency
    • Customer Support and Service
    • CRM Tools and Software
    • Effective communication
    • zoom
    View More

    Languages

    • English

      Advanced

    • French

      Advanced
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