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fadl hassan

Senior Quality Controller at 4level1

Manial, Cairo, Egypt

Work Experience

  • Branch Administration and Sales ConsultantFull Time

    Dfa

    Sep 2024 - Present -10 months

    Egypt , Giza

    • 4level1

      • Senior Quality ControllerFull Time

        Jul 2023 - Present -2 yrs

        Egypt , Cairo

        • Job Details:Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality • Implemented quality control measures to ensure product quality standards were met. • Building Quality System from scratch applying COPC standards. • Working on improving the staff and product efficiency. • Giving detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes. • Monitoring performance and measure it through KPI sheet and working to update it based on the improvement business plan. • Improving the process of customer retention. • Continuously monitor the performance of the team, and craft tailored development plans for each member. • Designing training Program to train and coach new comers and determining training needs through creating manual, exams to test performance and certificates to those who passed training process. • Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. • Supporting team members by answering questions and providing knowledge or solutions.
      • Telesales & Sales Floor Team Member at 4level1Full Time

        Dec 2021 - Jul 2023 -1 yr, 7 months

        Egypt , Cairo

        • Job Details:• Greeted customers in a friendly and professional manner • Created reports and documents as requested by the office manager • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales • Ensure daily staff appointments • Reported sales data to upper management for review. • Distribute daily tasks to employees and ensure that they receive tasks. • Regular follow-up of daily operations. • Establishing and organizing the weekly work schedule for employees and coordinating it with the Business Need.
    • TEACHER ASSISTANTPart Time

      Freelance Recruiter

      Jan 2019 - Feb 2019 -1 month

      • Education

        • Management Information System (MIS), in Bachelor of Management Information System (MIS)

          Faculty of commerce and business administration

          Jan 2017 - Jan 2021 - 4 yr

        Skills

        • SQL Databases
        • HTML
        • CSS
        • SDR
        • C++
        • word
        • Research
        • Communication
        • teamwork & leadership
        • patience
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        Languages

        • Arabic

          Fluent
        • English

          Intermediate
        • Spanish

          Intermediate

        Training & Certifications

        • Data Analysis using Excel

          almentor·2025
        • Time Management in a Demanding Work Environment

          almentor·2025
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