
fadl hassan
Senior Quality Controller at 4level1
Manial, Cairo, EgyptWork Experience
Senior Quality ControllerFull Time
Jul 2023 - Present -2 yrs
Egypt , Cairo
- Job Details:Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality • Implemented quality control measures to ensure product quality standards were met. • Building Quality System from scratch applying COPC standards. • Working on improving the staff and product efficiency. • Giving detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes. • Monitoring performance and measure it through KPI sheet and working to update it based on the improvement business plan. • Improving the process of customer retention. • Continuously monitor the performance of the team, and craft tailored development plans for each member. • Designing training Program to train and coach new comers and determining training needs through creating manual, exams to test performance and certificates to those who passed training process. • Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. • Supporting team members by answering questions and providing knowledge or solutions.
Telesales & Sales Floor Team Member at 4level1Full Time
Dec 2021 - Jul 2023 -1 yr, 7 months
Egypt , Cairo
- Job Details:• Greeted customers in a friendly and professional manner • Created reports and documents as requested by the office manager • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales • Ensure daily staff appointments • Reported sales data to upper management for review. • Distribute daily tasks to employees and ensure that they receive tasks. • Regular follow-up of daily operations. • Establishing and organizing the weekly work schedule for employees and coordinating it with the Business Need.
Education
Management Information System (MIS), in Bachelor of Management Information System (MIS)
Faculty of commerce and business administrationJan 2017 - Jan 2021 - 4 yr
Languages
Arabic
FluentEnglish
IntermediateSpanish
Intermediate
Training & Certifications
Data Analysis using Excel
almentor·2025Time Management in a Demanding Work Environment
almentor·2025