fadl hassan

4level1

• Senior Quality ControllerFull Time

  Jul 2023 - Present -2 yrs

  Egypt , Cairo

  • Job Details:Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality • Implemented quality control measures to ensure product quality standards were met. • Building Quality System from scratch applying COPC standards. • Working on improving the staff and product efficiency. • Giving detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes. • Monitoring performance and measure it through KPI sheet and working to update it based on the improvement business plan. • Improving the process of customer retention. • Continuously monitor the performance of the team, and craft tailored development plans for each member. • Designing training Program to train and coach new comers and determining training needs through creating manual, exams to test performance and certificates to those who passed training process. • Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. • Supporting team members by answering questions and providing knowledge or solutions.
• Telesales & Sales Floor Team Member at 4level1Full Time

  Dec 2021 - Jul 2023 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:• Greeted customers in a friendly and professional manner • Created reports and documents as requested by the office manager • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales • Ensure daily staff appointments • Reported sales data to upper management for review. • Distribute daily tasks to employees and ensure that they receive tasks. • Regular follow-up of daily operations. • Establishing and organizing the weekly work schedule for employees and coordinating it with the Business Need.