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Fadi Emile Girgis

Customer service agent

Dokki, Giza, Egypt

Work Experience

  • Customer service agentFull Time

    Stream Global services

    May 2013 - May 2014 -1 yr

    Egypt , Cairo

    • Job Details: Communicated with customers using web based tools, and demonstrates the associated language proficiency.  Had communication skills with native command of French language.  Developed the sales for the account of a cable network company, selling decoders and internet bundle equipment product and their packages.  Exceeded service and quality standards every review period.  Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • French Tour leader and guideFull Time

    Etapes Nouvelles

    Feb 2008 - Feb 2013 -5 yrs

    Egypt , Cairo

    • Job Details: Directed and accompanied passengers on multi-day tours.  Managed arrangements and services and provided relevant information and commentary.  Completed tour reports, daily logs and expense reports. Recruited and trained new members of the guest service team. Increased company revenue, profits and market share through conducting organized tours of an area generally or of specific buildings or sites of interest, communicating engagingly with groups of people, offering specialist knowledge of subjects, such as natural history, art or architecture.  Developed departmental objectives, work schedules, budgets and policies.
  • Education

    • BS tourism and hotels management in French Tour guidance

      Helwan University

      Jan 2004 - Jan 2007 - 3 yr

    • High School - Thanaweya Amma

      College De La Salle

      Jan 2003 

    Skills

    • Tourism
    • Customer Service
    • Tourism
    • Customer Service
    • Computer Skills
    • Sales
    • Adobe Photoshop
    • Adobe illustrator

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Fluent

    Training & Certifications

    • Graphics design

      Russian Cultural center·2014
    • TCFQ

      French Cultural center ·2012
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