
Fadi Emile Girgis
Customer service agent
Dokki, Giza, EgyptWork Experience
Customer service agentFull Time
Stream Global services
May 2013 - May 2014 -1 yr
Egypt , Cairo
- Job Details: Communicated with customers using web based tools, and demonstrates the associated language proficiency. Had communication skills with native command of French language. Developed the sales for the account of a cable network company, selling decoders and internet bundle equipment product and their packages. Exceeded service and quality standards every review period. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
French Tour leader and guideFull Time
Etapes Nouvelles
Feb 2008 - Feb 2013 -5 yrs
Egypt , Cairo
- Job Details: Directed and accompanied passengers on multi-day tours. Managed arrangements and services and provided relevant information and commentary. Completed tour reports, daily logs and expense reports. Recruited and trained new members of the guest service team. Increased company revenue, profits and market share through conducting organized tours of an area generally or of specific buildings or sites of interest, communicating engagingly with groups of people, offering specialist knowledge of subjects, such as natural history, art or architecture. Developed departmental objectives, work schedules, budgets and policies.
Education
BS tourism and hotels management in French Tour guidance
Helwan UniversityJan 2004 - Jan 2007 - 3 yr
High School - Thanaweya Amma
College De La SalleJan 2003
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Fluent
Training & Certifications
Graphics design
Russian Cultural center·2014TCFQ
French Cultural center ·2012