Fadhilah Zain Riawan

Technical Solution Analyst

• Job Details:Gathered and analyzed BRDs for credit card & loan origination system (LOS), aligned with digital onboarding platforms. Led DisneyCard feature implementation integrated with mobile app, increasing customer engagement by 15%. Developed real-time credit card tracking APIs with SMS/mobile notifications, enhancing customer transparency. Optimized loan income validation logic, improving credit scoring accuracy and reducing rejections. Implemented ID type validation logic for bank-wide regulations. Conducted RCA and resolved production issues with minimal downtime. Mentored junior analysts on documentation standards and system integration strategy.

Assistant Manager – IT Analyst

• Job Details:Defined CRM requirements (email, IVR, social media, inbound/outbound) and led end-to-end implementation. Automated back office console tools for payment gateway, reducing transaction errors by 25%. Supervised a QA team of 4 analysts to ensure testing aligned with project milestones. Managed defect tracking and resolution using JIRA and TestRail in coordination with QA team. Coordinated with business, technical teams, and international vendors throughout project lifecycles. Managed system transition and closure during the bank’s shutdown process.