ES
Ezzeldin Shaker
Branch & Operation Manager at The Hit Fitness Center (Smouha Club)
Alexandria, EgyptWork Experience
The Hit Fitness Center (Smouha Club)
Aug 2024 - Present -10 months
Egypt
- Job Details:Managed the smooth running and day-to-day activities of the gym. Recruited, trained, supervised, and managed operation team and staff. Performed marketing and outreach activities to drive memberships and sales. Provided excellent customer service at all times and to all people. Performed general admin duties such as answering phone calls, emails & handling customers - ensure the gym is a safe and legal environment for members to use.
Technical Support Representative
Intelcia, Optimum Account (formerly Cable Vision)
Dec 2019 - Dec 2023 -4 yrs
Egypt
- Job Details:Deliver expert technical support and troubleshooting for cable boxes, internet issues, and email connectivity for Optimum customers. Provided effective assistance with billing inquiries, service activations, and resolving account concerns. Leverages strong problem-solving and communication skills to ensure high customer satisfaction and efficient issue resolution.
Education
Bachelor's Degree in Accounting & Finance
Alexandria University (ALEXU)