ES

Ezzeldin Shaker

Branch & Operation Manager at The Hit Fitness Center (Smouha Club)

Alexandria, Egypt

Work Experience

  • Branch & Operation Manager

    The Hit Fitness Center (Smouha Club)

    Aug 2024 - Present -10 months

    Egypt

    • Job Details:Managed the smooth running and day-to-day activities of the gym. Recruited, trained, supervised, and managed operation team and staff. Performed marketing and outreach activities to drive memberships and sales. Provided excellent customer service at all times and to all people. Performed general admin duties such as answering phone calls, emails & handling customers - ensure the gym is a safe and legal environment for members to use.
  • Technical Support Representative

    Intelcia, Optimum Account (formerly Cable Vision)

    Dec 2019 - Dec 2023 -4 yrs

    Egypt

    • Job Details:Deliver expert technical support and troubleshooting for cable boxes, internet issues, and email connectivity for Optimum customers. Provided effective assistance with billing inquiries, service activations, and resolving account concerns. Leverages strong problem-solving and communication skills to ensure high customer satisfaction and efficient issue resolution.
  • Education

    • Bachelor's Degree in Accounting & Finance

      Alexandria University (ALEXU)

    Skills

    Languages

    • English

      Beginner
    • Arabic

      Beginner
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