Basic Info

Samy Hanafy

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT And Patient Relation Supervisor at Cleopatra Hospitals Group S.A.E

Experience Details

IT And Patient Relation Supervisor

Administration, Customer Service/Support, Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Cleopatra Hospitals Group S.A.E

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

N/A

Feb 2017 to present (8 months)
Medical Receptionist at Cleopatra Hospital S.A.E

Experience Details

Medical Receptionist

Administration, Customer Service/Support, Accounting/Finance

Entry Level

N/A


Company Details

Cleopatra Hospital S.A.E

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

N/A

Jan 2010 to Jan 2017 (7 years)
Call Centre Agent at Esnad – BDO

Experience Details

Call Centre Agent

Customer Service/Support

Entry Level

N/A


Company Details

Esnad – BDO

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Oct 2009 to Jan 2010 (3 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2009

Certifications

Certificate details

International Financial Reporting Standards (IFRS)

Oct 2011

N/A

N/A

N/A

ACCA

N/A

Training and Courses

Training/Course Details

ICDL

May 2009

Helwan University

N/A

Training/Course Details

Certified General English

Dec 2009

AUC

N/A

Training/Course Details

Customer Service Training

Dec 2009

ACS training center

N/A

Training/Course Details

CRM Software Handling

Dec 2009

Esnad – BDO

N/A

Training/Course Details

Communication Skills

Jan 2010

Cleopatra Hospital

N/A

Training/Course Details

International Financial Reporting Standards (IFRS)

Jul 2011

Accounting House SCADA

N/A

Training/Course Details

Customer Service In a Medical Environment

Jan 2015

IMI

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationArabicCRM Software HandlingCall Centre AgentCertified General EnglishCommunication SkillsCustomer ServiceCustomer Service In A Medical EnvironmentCustomer Service TrainingCustomer-orientedEnglishFinanceFlexibleHard WorkerHealthcare And Medical ServicesICDLIT And Patient Relation SupervisorInstallationInsuranceInternational Financial Reporting Standards (IFRS)MaintenanceMedical ReceptionistMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingProblem SolverRepairRussianSupportTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Advanced

: Intermediate

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Problem Solver, Flexible / Adaptive, Team Player

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