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Samy Mohsen Hanafy

Customer Service and Public Relation

Cairo, Egypt
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access

Work Experience

  • IT And Patient Relation Supervisor at Cleopatra Hospitals Group S.A.E

    Feb 2017 to present · 1 Years 2 Months
  • Medical Receptionist at Cleopatra Hospital S.A.E

    Jan 2010 to Jan 2017 · 7 Years 1 Months
  • Call Centre Agent at Esnad – BDO

    Oct 2009 to Jan 2010 · 4 Months

Education

  • Bachelor's Degree in Accounting

    Helwan University - Egypt 2005 to 2009 · 4 Years

Skills
Tools and Fields of Expertise

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • Russian

    Fluent

Training & Certifications

  • Customer Service In a Medical Environment

    IMI · 2014
  • International Financial Reporting Standards (IFRS)

    ACCA · 2011
  • International Financial Reporting Standards (IFRS)

    Accounting House SCADA · 2011
  • Communication Skills

    Cleopatra Hospital · 2009
  • Certified General English

    AUC · 2009
  • Customer Service Training

    ACS training center · 2009
  • CRM Software Handling

    Esnad – BDO · 2009
  • ICDL

    Helwan University · 2009