Eve Homan

Customer Experience Specialist

• Job Details:Manage customer enquiries about outstanding debts through phone and email. Facilitate negotiation of affordable repayment plans and settlements. Provide exceptional service by guiding customers through resolution options. Propose enhancements to internal processes for better operational efficiency.

AR Admin & Debt Collection Officer (Contract)

• Job Details:Effectively managed debt recovery by planning and carrying out actions to collect overdue payments. Built strong relationships with debtors to encourage payments and maintained regular contact to understand and resolve issues. Successfully recovered aged debt over four years old and secured over €100,000 in overdue payments within six months.

Risk & Control Analyst

• Job Details:Developed and implemented risk policies and procedures, ensuring regular updates and reviews to maintain compliance and effectiveness. Analysed chargeback data and collaborated with banks to recover funds, successfully reducing fraud and mitigating financial risks.