Eunice Nderitu

IT Support Coordinator / Data Entry Specialist

• Job Details:Delivered first-level technical support, expertly troubleshooting IT equipment (printers, laptops, network connectivity) and significantly reducing downtime by 30%. Installed, configured, and maintained a variety of IT equipment, ensuring seamless operation across the office environment. Facilitated user account setups, password resets, and access rights configurations, enhancing staff productivity and security. Managed website updates and content, optimizing load speeds and performance for improved user experience. Acted as a liaison between sales and IT teams, fostering collaboration to achieve organizational goals and enhance service delivery.

IT Intern

• Job Details:Delivered comprehensive IT support to over 100 employees, effectively troubleshooting hardware, software, and network issues while adhering to SLA timelines. Successfully installed and configured a variety of computer systems, printers, and networking devices to enhance operational efficiency. Proactively monitored system performance, conducted regular maintenance, and executed system backups to ensure data integrity and availability. Authored detailed technical documentation and user guides, facilitating smoother onboarding processes and minimizing troubleshooting time. Contributed to key IT projects, including data migration and system upgrades, enhancing overall system functionality and user experience.