Essam Radwan
IT End User Support Engineer at Majid Al Futtaim Global Solutions LLC
EgyptWork Experience
Majid Al Futtaim Global Solutions LLC
Dec 2021 - Present -3 yrs, 6 months
Egypt
- Job Details:Supporting financial services systems, leisure & entertainment systems, Carrefour systems, Windows 10, Office 365, One Drive, network support, asset management support, software and hardware support, Active Directory, Azure Virtual Desktop (WVD). Managing the operation with tracking the requests via service desk portal.
Information Technology Support Administrator
Qasswa Travel Agency
Jan 2016 - Jan 2021 -5 yrs
Saudi Arabia
- Job Details:Assisted IT manager in duty, ERP company administrator, supporting users, software and hardware support, Cisco Call Manager, CCTV, Office 365 & SharePoint administration, Active Directory.
Senior Technical Support & Product Deployment
E-Finance
May 2013 - Dec 2015 -2 yrs, 7 months
Egypt
- Job Details:IT support team leader, supporting and deployment e-finance company projects related to government and ministry of finance, smart cards, e payments, POS, training for users in government units.
Information Technology Service Desk / Supervisor
IHG Hotels & Resorts
Jan 2009 - May 2013 -4 yrs, 4 months
Egypt
- Job Details:Supporting the hospitality systems PMS, ERP, Micros POS, warehouse inventory & guest support for IHG hotels group in Port Ghalib Red Sea area in information technology department and supporting and supervising IT support team in daily IT operation for hotel departments.
Education
Diploma in Hospitality Management
International British Institute for Hospitality & Information TechnologyJan 2001 24 yr 5 Months
Skills
Languages
Arabic
FluentEnglish
AdvancedItalian
Beginner