profile-img

ESRAA SABRY

Customer Service at Vodafone Egypt

Helwan, Cairo, Egypt

Work Experience

  • Customer ServiceFull Time

    Vodafone Egypt

    Jul 2022 - Present -3 yrs

    Egypt , Cairo

    • Job Details:Advanced Customer Support: Handling complex customer issues, escalated complaints, and technical problems that require in-depth knowledge and problem-solving skills

    • Education

    • Bachelor's Degree in Faculty of arts, Classics (Greek & Latin studies) department

      Cairo University (CU)

      Jan 2019 

    • High School - Thanaweya Amma

      Safia

      Jan 2016 

    Activities

    • Italian Courses at self-taught

      Student Activity

      Feb 2020 - Present -5 yrs, 5 months

    • Translation at Cairo University

      Student Activity

      Sep 2015 - Jun 2019 -3 yrs, 9 months

    Achievements

    I have been translating Greek & Latin myths into English for 4 years different topics from Italian to Arabic for 2 years I successfully progressed from Grade 3 to Grade 4 As a consumer premium senior advisor

    Skills

    • Communication skills
    • Customer Support
    • excell
    • word
    • Chat Support
    • Customer Care
    • Italian Teaching
    • Customer Service
    • Admin Assistant
    • English

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • Italian

      Advanced

    Training & Certifications

    • Italian Language

      Online·2020

    • Greek Latin Studies

      Cairo University·2019
    Share this Profile