Basic Info

Esraa hafez

4 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Marketing executive at Proleaders

Experience Details

Marketing executive

Marketing/PR/Advertising , Customer Service/Support

Entry Level

• Liaising and networking with a range of stakeholders, including customers, colleagues and partner organizations.
• Communicating with target audiences and managing customer relationships;
• Sourcing advertising opportunities and placing adverts in the press or on the radio.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters.
• Writing and proofreading copy.
• Liaising with designers and printers.
• Arranging the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Organizing events such as conferences and exhibitions.
• Conducting market research, for example, using customer questionnaires and focus groups.
• Contributing to, and developing, marketing plans and strategies.
• Evaluating marketing campaigns.
• Monitoring competitor activity.
• Supporting the marketing manager and other colleagues.


Company Details

Proleaders

Alexandria, Egypt

11-50 employees

Marketing and Advertising

N/A

Oct 2015 to present (1 year 2 months)
Marketing executive at Skynet

Experience Details

Marketing executive

Marketing/PR/Advertising , Customer Service/Support

Entry Level

• Handling quickly and efficiently with customer inquiries and complaints by phone and email.
• Expedite customer orders, including keeping them informed of delays.
• Occasionally work antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business.
• Priority issues in order to maintain quality of service
• Performs data entry and uses software programs.
• Make proper follow up with customers.
• Follow up and update all shipments (Domestic – out – in) and reporting it to the customers.
• Raising service awareness through the use of the website.
• Order all pick up (Domestic – out – in) by telephone and emails


Company Details

Skynet

Alexandria, Egypt

11-50 employees

Consumer Services

N/A

Sep 2012 to Nov 2014 (2 years 2 months)

Education

BA in Accounting

Education Details

BA

Accounting, Marketing

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2007 - 2011

Training and Courses

Training/Course Details

icdl

Mar 2012

Alexandria university

N/A

Training/Course Details

 Shipping Agency's work

Feb 2015

AAST

N/A

Training/Course Details

english

Mar 2016

newhorizon

N/A

Training/Course Details

Digital Marketing Diploma

Dec 2016

AAst

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

? Shipping Agency's WorkAccountingArabicBooksConsumer ServicesCreativeCustomer ServiceDigital Marketing DiplomaEnglishFootballFrenchGoogleHard WorkerIcdlInitiativeLeaderMarketingMarketing And AdvertisingMarketing ExecutiveMicrosoft OfficePizzaSupportTeam PlayerTennis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

marketing

marketing

: Expert

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Initiative, Team Player

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