esraa samy
tour operator
Shubra Alkhaymah, Qalubia, EgyptWork Experience
Tour OperatorFull Time
- Job Details:Organized inbound and outbound travel programs including hotel bookings, flight reservations, and activities. Worked with booking systems such as Civitatis to manage tours and excursions efficiently. Handled visa documentation and followed up on application processes for clients. Coordinated with local and international suppliers to ensure service quality. Designed customized travel packages based on client needs and budgets. Provided full support to clients before, during, and after their trips to ensure satisfaction. Focused on the Spanish market, delivering tailored experiences to Spanish-speaking travelers.
Education
Bachelor's Degree in Good
Ain Shams University (ASU)Jan 2021
Achievements
Experienced Tourism & Travel Professional with over 3 years in the travel industry, specializing in both inbound and outbound tourism. Skilled in designing and selling customized travel packages, hotel bookings, visa processing, and destination management. Proficient in using travel platforms like Civitatis, and experienced in dealing with various international markets — especially the Spanish market. Known for delivering excellent customer service, coordinating with suppliers, and ensuring smooth, memorable travel experiences for clients. Passionate about the tourism field and always striving to provide unique journeys that meet clients’ expectations and exceed them.
Skills
- Microsoft Excel
- Microsoft Word
- Hotels
- outgoing
- outgoing tour
- Customer Support
- English
- Microsoft Office
- Tourism
- Travel
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Languages
Spanish
AdvancedEnglish
Advanced