Esraa Istanbouli

Operation Director

• Job Details:Oversee day-to-day operations for a residential/commercial village comprising 440 rooms, ensuring seamless service delivery, high standards of safety, maintenance, and guest satisfaction. Lead cross-functional teams including housekeeping, maintenance, catering, logistics, and security; manage over [x] staff across multiple departments. Implement SOPs and operational standards to enhance efficiency, reduce costs, and maintain compliance with health, safety, and environmental regulations.

Rooms Division Manager

• Job Details:Lead and manage departments including reception, night audits, housekeeping, and reservations to maximize revenue and control costs. Implement Mercure brand standards and projects, driving team performance to meet sales targets and enhance guest satisfaction.

Assistant Front Office Manager

• Job Details:Supported the front office manager by overseeing daily front desk operations and staff supervision. Ensured high guest satisfaction through handling inquiries, complaints, VIP services, and operational challenges.