Basic Info

Eslam ibrahim

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality assurance analyst at Digital works

Experience Details

Quality assurance analyst

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Digital works (multinational)

Giza, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Apr 2017 to present (4 months)
Bill advisor senior specialist at Vodafone egypt

Experience Details

Bill advisor senior specialist

Legal

Experienced (Non-Manager)

N/A


Company Details

Vodafone egypt

Giza, Egypt

More than 1000 employees

Telecommunications

vodafone.com.eg

Oct 2015 to Mar 2017 (1 year 5 months)
Trainer at Vodafone egypt

Experience Details

Trainer

Customer Service/Support

Experienced (Non-Manager)

dealing with new comers and shadowing agents in the nesting time and teach them how to work in the department
teach agents about how to work on the company softwares and all applications and programs
motivate them all the time till they learn how to handle and deal with any tybes of customers
prepare reports and presentation to help them while they log in time and out of it


Company Details

Vodafone egypt

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

May 2016 to Mar 2017 (10 months)
Quality Analyst at Vodafone egypt

Experience Details

Quality Analyst

Analyst/Research

Entry Level

N/A


Company Details

Vodafone egypt

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2016 to Dec 2016 (5 months)
Call centeragent at Orange

Experience Details

Call centeragent

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Orange

Giza, Egypt

More than 1000 employees

Telecommunications

orange.com.eg

Apr 2015 to Oct 2015 (6 months)
Store manager at BIM stores

Experience Details

Store manager

Sales/Retail

Manager

responsible of the store
organize sales reports and sales targets
daily brief with my assistant and all employee
receiving goods and order all what store needs
make sales daily reports to be the 1st on the all area


Company Details

BIM stores

Giza, Egypt

501-1000 employees

Food and Beverage Production

N/A

Jan 2014 to Mar 2015 (1 year 2 months)
Soft skills trainer at Alnadim

Experience Details

Soft skills trainer

Media/Journalism/Publishing

Experienced (Non-Manager)

giving courses in communication skills , negotiation skills , how to deal , prepare programmes to all organization members graduates and under graduates
teach organization member how to communicate with media guest and how to build their own careers
motivate all members
teach them how to work on media programs


Company Details

Alnadim

Cairo, Egypt

501-1000 employees

Media Production

N/A

Aug 2013 to Sep 2014 (1 year 1 month)
Bookimg air agent at Sadem group

Experience Details

Bookimg air agent

Tourism/Travel, Quality, Business Development

Entry Level

N/A


Company Details

Sadem group

Saudi Arabia

N/A

Travel and Tourism

N/A

Jun 2012 to Jul 2013 (1 year 1 month)
Accountant at Fife b international

Experience Details

Accountant

Accounting/Finance

Entry Level

N/A


Company Details

Fife b international

Cairo, Egypt

501-1000 employees

Real Estate/Property Management

N/A

Feb 2010 to Jan 2012 (1 year 11 months)

Achievements


I have black built in karate and i wrote many novels and short stories also i can direct in theater and acting field I had 3 championship in karate and ikedo I have a leadership soul and spirit of teamwork Very good communication skills and negotiation skills

Education

Accept in Accounting

Education Details

Accept

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2010

Certifications

Certificate details

Customer care handling . Negotiation skills

Oct 2015

N/A

N/A

N/A

Vodafone egypt

N/A

Training and Courses

Training/Course Details

Customer needs and how to handle

Oct 2015

Vodafone egypt . Etida

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAnalyticalAuthiring And WritingBill Advisor Senior SpecialistBookimg Air AgentBusinessBusiness DevelopmentBusiness PlaningCall CenteragentCreativeCustomer Care Handling . Negotiation SkillsCustomer Needs And How To HandleCustomer ServiceDigital WorksEnglishExcellFightingFinanceFood And Beverage ProductionHandling CustomerHard WorkerInsuranceJournalismLeaderLegalMediaMedia ProductionMicrosoft OfficeMicrosoft WordNovel WritingOffshoringOutsourcingProblem SolverProblem SolvingProperty ManagementPublishingQuality AnalysisQuality AnalystQuality AssuranceQuality Assurance AnalystQuality ControlReal EstateResearchRetailSalesSiebelSoft Skills TrainerSong WritingSpirit Of TeamworkSportStore ManagerSupportSychologyTelecommunicationsTheatreTourismTrainerTraining On Communication SkillsTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Siebel

Siebel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Excell

Excell

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Fields of Expertise

Quality Analysis

Quality Analysis

: Expert

: Extreme - I love it!

:

1-3 years

Training on communication skills

Training on communication skills

: Expert

: High

:

3-5 years

problem solving

problem solving

: Expert

: Extreme - I love it!

:

3-5 years

handling customer

handling customer

: Expert

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: Medium

:

1-3 years

Business planing

Business planing

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/eslamsaeedbadawy/https://www.facebook.com/joba.samo

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