Basic Info

Eslam Oraby

3 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Social Media Account Executive / Community Manager at General Motors Middle East Operations (GMMEO)

Experience Details

Social Media Account Executive / Community Manager

Marketing/PR/Advertising , Customer Service/Support, Creative/Design/Art

Experienced (Non-Manager)

• Ensure all social media plans and MEO Brands’ and activities and announcements are well coordinated among marketing, communications, customer services functions and other functions and other functions are required.
• Educate the large GM audience on social and its impact on the overall experience.
• Ensure all current platforms such as Facebook, Twitter and YouTube for all the 3 brands are managed and improved. New platforms can be added based on the trends in the region. Ensure there is a solid ensure that MEO is geared for Social Business – Professional Level Social Media.
• Has professional level listening and reporting tools.
• Uses Social Media Management Software (across terms).
• Engage with audience, fans and followers and has executive focus.
• Ensure there is a solid plan for ongoing active listening and engagement across multiple blogs / platforms.
• Ensure responses are implanted according to the Response Engagement Processes.
• Monitor on a daily basis social media activities across the social media platforms using tools/agencies and ensure responses are implemented according to the Responses Engagement Processes and Rules defined by the social media HUB.
• Create and lead the implementation of innovative multimedia campaigns and content to support GM MEO corporate and brand / product communications and increase loyalty and engagement.
• Responsible for the development of social media materials in conjunction with the functions.
• Maintain in a deep understanding of the social media landscape and emerging trends and technologies.
• Work closely with PR team and ensure seamless coordination of all key messages.


Company Details

General Motors Middle East Operations (GMMEO) (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Automotive, Automotive

https://www.gmarabia.com

May 2014 to Aug 2015 (1 year 3 months)
Travel Counsellor, Advisor, Arranger and Sales Rep at Teleperformance Egypt

Experience Details

Travel Counsellor, Advisor, Arranger and Sales Rep

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Travel and Tourism

expediafortd.com

Jul 2013 to Dec 2013 (5 months)
International Account Advisor at Raya Contact Center

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

• Handles customer inquiries from the beginning of the call to its closing.
• Resolves customer complaints and problems aiming for customer satisfaction.
• Optimizes customer contact opportunities.
• Employs RCC training skills to:
• Adhere to call script.
• Adhere to the communication process.
• Maintain AHT.
• Achieve quality communicated targets.
• Completes necessary project operation documentation.
• Alert the Team Leader on issues or concerns that requires escalation.
• Maintains confidentially of RCC's client's and customer's data.
• Adheres to RCC policies and procedures.
• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.
• Participates in individual & team training/meetings to bring knowledge up-to-date.
• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
• Achieves the FCR targets: particularly for support calls
• Performs other related duties.


Company Details

Raya Contact Center

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

rayacc.com

May 2012 to May 2013 (1 year)
Customer Service Representative at The Egyptian Co for Mobile Services - MobiNil

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Handling customer Inquiries .
• Provide customers with product and service information.
• Upsell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.


Company Details

The Egyptian Co for Mobile Services - MobiNil

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.mobinil.com/en/?gclid=CjwKEAjwvbGqBRCs3eH4o5C74CYSJAB3TODswafUcwwoUq0C-zLZad59wRIVO12IOP-0PtWz3BsM1RoCYsfw_wcB

Jul 2010 to Dec 2010 (5 months)
Sales and Marketing Specialist at Al-Arabiya for Trading and Industry Est.

Experience Details

Sales and Marketing Specialist

Sales/Retail

Entry Level

N/A


Company Details

Al-Arabiya for Trading and Industry Est.

Alexandria, Egypt

101-500 employees

Manufacturing, Engineering Services, Import and Export

N/A

Jun 2007 to Sep 2009 (2 years 3 months)

Education

BA in English Languages and Literature

Education Details

BA

English Languages and Literature

October 6 University, Egypt

B / Very Good / 75 - 85%

Drama Prose Civilizations Essay Writing Poetry Translation from/Into English

Graduated the 3rd on my class for the 4 years

October 6 University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nasser Experimental Language School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Nasser Experimental Language School
2003

Certifications

Certificate details

Professional Diploma in Media and Literary Translation

Mar 2014

N/A

N/A

N/A

American University in Cairo - AUC

N/A

Certificate details

Certification of completion of the Bronze, Silver and Gold levels of the GM Middle East Operation Training Path – Certified GM Customer Communication Center Executive

Dec 2014

N/A

N/A

N/A

General Motors

N/A

Certificate details

TICO Education Standards Certificate

Jul 2013

N/A

N/A

N/A

Travel Industry Council of Ontario

A certificate that confirms that the holder has passed the TICO Education Standards Travel Counsllor as required by the Travel Industry Act, 2002, Ontario Regulations 26/05

Certificate details

Professional Diploma in Academic Writing at The British Council in Egypt

May 2015

N/A

N/A

N/A

The British Council in Egypt

N/A

Training and Courses

Training/Course Details

Social Media Maketing

Apr 2015

Qafeer Labs

Social Media Marketing Crash Course

Training/Course Details

Hoootsuite

May 2015

Hootsuite

1-On-1 Social Media Training on Hootsuite Pro

Training/Course Details

Social Media Monitoring

Aug 2014

Sprinklr. New York, USA

Sprinklr Workflow: Escalation Process / Reporting Insights

Training/Course Details

Online Branding

Jan 2015

E3langi, Digitalizer and Quam

How to plan for a successful online branding campaign.

Training/Course Details

Social Care Training: Earned Channel Training

Mar 2015

General Motors Global Connected Customer Experience (GM GCCX) – Detroit, USA

General Motors Global Connected Customer Experience (GM GCCX) – Detroit, USA US Social Care Training: Earned Channel Training

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAutomotiveBusiness DevelopmentCertification Of Completion Of The Bronze, Silver And Gold Levels Of The GM Middle East Operation Training Path Certified GM Customer Communication Center ExecutiveCommunicatorCreativeCustomer ServiceCustomer Service RepresentativeDesignEngineering ServicesEnglishEnglish Languages And LiteratureFilm MakingFlexibleGPSGeneral Motors Middle East Operations (GMMEO)HoootsuiteHootsuiteImport And ExportInteractiveInternational Account AdvisorInternetManufacturingMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft WordMoviesMusicOnline BrandingOrganizerPhotographyProfessional Diploma In Academic Writing At The British Council In EgyptProfessional Diploma In Media And Literary TranslationReadingRetailSabre RED Travel NetworkSalesSales And Marketing SpecialistSocialSocial Care Training: Earned Channel TrainingSocial MediaSocial Media Account Executive / Community ManagerSocial Media MaketingSocial Media MonitoringSpanishSprinklr SMMSSupportTICO Education Standards CertificateTeachingTelecommunication, Customer ServicesTelecommunicationsTeleperformance EgyptTravel And TourismTravel Counsellor, Advisor, Arranger And Sales RepTravelingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

3-5 years

Sprinklr SMMS

Sprinklr SMMS

: Advanced

: High

:

Less than 1 year

GPS

GPS

: Intermediate

: High

:

1-3 years

Hootsuite

Hootsuite

: Intermediate

: High

:

Less than 1 year

Sabre RED Travel Network

Sabre RED Travel Network

: Intermediate

: High

:

1-3 years

Fields of Expertise

Telecommunication, Customer Services

Telecommunication, Customer Services

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Organizer, Flexible / Adaptive, Social, Interactive

Online Presence

https://eg.linkedin.com/pub/eslam-oraby/46/807/850https://www.facebook.com/htshofahttps://twitter.com/EslamOraby85https://about.me/eslamoraby

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