profile-img

Islam Mohamed Agamy

Customer Service Assistant at IKEA Oman

Badr City, Cairo, Egypt

Work Experience

  • Customer Service AssistantFull Time

    IKEA Oman

    May 2022 - Present -3 yrs, 2 months

    • Customer service assistantFull Time

      IKEA Egypt

      Mar 2020 - May 2022 -2 yrs, 2 months

      Egypt

      • Job Details:_ Handling after sale issues _ Leading the teams of delivery and assembly _ Handling customers face to face and over the phone _ Working on CRM system

    • Customer Services Agent and receptionistFull Time

      Mozdan for finishing and furnishing

      May 2017 - Aug 2019 -2 yrs, 3 months

      Egypt , Cairo

      • Job Details:• Receive and Follow-up on all service requests received from customer’s and internally • Maintain proper documentation for easy retrieval in case of audit, financial and management reviews • Prompt and clear communication regarding job developments with warehouses

    • Call Center AgentFull Time

      Raya Contact Center

      Dec 2016 - May 2017 -5 months

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Information Systems

          Higher Institute for Management Sciences

          Jan 2012 - Jan 2016 - 4 yr

        • High School - Thanaweya Amma

          Omar Ibn El-khatab

          Jan 2011 

        Skills

        • computer
        • Hard Skills
        • Microsoft Office
        • Customer Support
        • Microsoft Access
        • Marketing
        • Human Resources (HR)

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Career direction

          EFE ( Education For Employement ·2015
        Share this Profile