Basic Info

Islam Agamy

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Services Agent at Mozdan For Ceramics

Experience Details

Customer Services Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mozdan For Ceramics

Cairo, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

http://www.mozdan.gallery/

May 2016 to present (1 year 8 months)
Call Center Agent at Raya Contact Center

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

501-1000 employees

Food Services/Restaurants/Catering

N/A

Dec 2016 to May 2017 (5 months)
Digital Media Coulstant at Yellow Media

Experience Details

Digital Media Coulstant

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Yellow Media (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising

Www.yp. com.eg

Aug 2016 to Nov 2016 (3 months)
Customer services (intern) at Ahli United Bank

Experience Details

Customer services (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Ahli United Bank (multinational)

Cairo, Egypt

101-500 employees

Banking

www.ahliunited.com

Sep 2015 to Oct 2015 (1 month)
Customer services (intern) at Ahli United Bank

Experience Details

Customer services (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Ahli United Bank

Cairo, Egypt

101-500 employees

Banking

www.ahliunited.com

Aug 2014 to Sep 2014 (1 month)
Customer services (intern) at Ahli United Bank

Experience Details

Customer services (intern)

Banking, Customer Service/Support

Entry Level

N/A


Company Details

Ahli United Bank (multinational)

Cairo, Egypt

101-500 employees

Banking

www.ahliunited.com

Jul 2013 to Aug 2013 (1 month)

Achievements


I have achievements in my Institute as a leadership of my team in the graduation project

Education

Bachelor's Degree in Information Systems

Education Details

Bachelor's Degree

Information Systems

Higher Institute for Management Sciences, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Higher Institute for Management Sciences
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn El-khatab

Egypt

2011

B / Very Good / 75 - 85%

N/A

Omar Ibn El-khatab
2011

Training and Courses

Training/Course Details

Career direction

Aug 2015

EFE ( Education For Employement

I have learned how to make a resume and how treats with Interviewers

Jobseeker photo

Profile Skills and Keywords

AdaptiveAhli United BankArabicBankingCall Center AgentCareer DirectionCateringCommunicatorComputerConstruction - Industrial Facilities And InfrastructureCooperatCustomer ServiceCustomer ServicesCustomer Services AgentDigital Media CoulstantEnglishFlexibleFood ServicesFootballHuman Resources (HR)Information SystemsInternetInternet SearchMarketingMarketing And AdvertisingMicrosoft AccessMicrosoft OfficeOrganizerPeoplePresenterProblem SolverRaya Contact CenterRestaurantsSupportSupporting People And Helping ThemTourismYellow Media

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

1-3 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Presenter, Organizer, Problem Solver, Flexible / Adaptive

Is there more

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