Islam Ezzat Hussien

Training ExecutiveFull Time

• Job Details:- Deliver initial training to new employees like: 1- Communication skills 2- Sales skills 3- UAE culture training 4- Product knowledge 5- Complaint handling 6- Phone etiquette - Assess new employees according to the projects assigned to. - Keep track of employee’s developing plans to work on any behavioral or technical issues. - Develop training manuals. - Develop testing and evaluation tools and procedures. - Create progress reports, pre/post-training analysis reports. - Evaluate and analyze the training quality, set action plans accordingly.

Account AdvisorFull Time

• Job Details:1- Handling end-user live transactions following agreed scripts and processes to guarantee consistency and meeting of global requirement and standards Key. 2- Handles customer inquiries from beginning of the inquiry to it’s closing, Resolves customer complaints & problems aiming for customer satisfaction, Optimizes customer contact opportunities. 3- Adhere to the call script - Adhere to the communication process - Maintain AHT - Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets - Achieve quality communicated targets, Completes necessary project operation documentation, Alerts the Team Leader on issues or concerns that require escalation, Maintains confidentiality of RCC’s client’s & customer data

campaign manger Full Time

• Job Details:Campaign manger of FEP in South Sinai in the third phase of the Parliamentary elections 2011. Responsible of the campaign planing and strategy Responsible of the political coordinator with the other candidates