Basic Info

Eslam abdelfattah

Less than 1 year

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Retail Sales Coordinator at Opportune

Experience Details

Retail Sales Coordinator

Sales/Retail

Experienced (Non-Manager)

Manage day-day business with existing retail outlets including delivery of goods and collection of payments. Ensuring appropriate display of products and branding activities at retail outlets. Maintaining and developing relationships with customers and retailers. Preparation of online orders


Company Details

Opportune

Cairo, Egypt

1-10 employees

Medical Devices and Supplies

www.freshbuzzeg.com

Dec 2015 to present (1 year)
Sales promotion at HtC mobile

Experience Details

Sales promotion

Sales/Retail

Experienced (Non-Manager)

To introduce new products or services , To attract new customers , To induce existing customers to buy more , Helps the firm to remain competitive , To increase sales in off-seasons and To add to the stock of the dealers


Company Details

HtC mobile (multinational)

6th of October, Egypt

101-500 employees

Electronics and Semiconductors

http://www.htc.com/

Feb 2015 to Nov 2015 (9 months)
Customer services representative at Wasla contact center

Experience Details

Customer services representative

Customer Service/Support

Experienced (Non-Manager)

Dealing with Customer enquiries and complaints by telephone. Processing and logging all enquiries and complaints.
Making follow up with the customers after complaints.
Logging all the projects each with their own policies (Misrelkheir and Abaza Auto Trade


Company Details

Wasla contact center

Cairo, Egypt

501-1000 employees

Telecommunications

www.wasla.com

Jul 2012 to Mar 2013 (8 months)

Achievements


wasla contact center
BRONZE AWARD this is to award Eslam Mohamed.
the best employee in the month January as a result of his commitment , hard-work , and his positive contribution to Wasla Contact Center


I got second place in a regular school

Education

Bachelor of Education in History

Education Details

Bachelor of Education

History

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2012

Certifications

Certificate details

Emerging Learners Elementary Certificate

Apr 2012

N/A

N/A

N/A

THE AMERICAN UNIVERSITY

 April 2012 : ( AUC) The American University In Cairo
 Location: Zamalek
 Details: English class
 ( Emergent Learners Elementary Certificate )

Training and Courses

Training/Course Details

N+ comp TIA Training

Jan 2013

Cairo university

 January 2013 : Cairo University Unit for training and computer driving  Location : Giza  Details : Networks ( N+ Comp TIA Training )  Grade : Excellent  Installing hardware and drivers.

Training/Course Details

ICDL Certificate

Apr 2013

Ministry of communications and information technology

 Details : ICDL Certificate ( International Computer Driving Licence )  Syllabus Version : 4.0

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Profile Skills and Keywords

ArabicBusiness DevelopmentComputer SkillsCustomer ServiceCustomer Services RepresentativeElectronics And SemiconductorsEmerging Learners Elementary CertificateEnglishHard WorkerHistoryHtC MobileICDL CertificateInteractiveInternetItalianMedical Devices And SuppliesMicrosoft OfficeN+ Comp TIA TrainingNetworksPresenterRetailRetail Sales CoordinatorSalesSales PromotionSocialSocial Studies TeacherSupportSupportiveSwimmingTelecommunicationsWriting Poems

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

Customer services representative

Customer services representative

: Expert

: Extreme - I love it!

:

Less than 1 year

social studies teacher

social studies teacher

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Social, Interactive, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=384316706&trk=nav_responsive_tab_profilehttps://www.facebook.com/settings?tab=account&section=usernamehttps://twitter.com/eslampoltyskype ( al.rayyan3 )

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