Basic Info

Eslam abdelfattah

2 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Key account manager at Opportune

Experience Details

Key account manager

Sales/Retail

Manager

1-managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.
2- Develop trust relationships with a portfolio of major clients to ensure they do not turn to compete.
3- Manage day-day business with existing retail outlets including delivery of goods and collection of payments.
4- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
5- Ensure the correct products and services are delivered to customers in a timely manner
6- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
7- Play an integral part in generating new sales that will turn into long-lasting relationships


Company Details

Opportune

Cairo, Egypt

1-10 employees

Other - Not Classified

www.freshbuzzeg.com

Jan 2017 to present (1 year)
Retail Sales Coordinator at Opportune

Experience Details

Retail Sales Coordinator

Sales/Retail

Experienced (Non-Manager)

Manage day-day business with existing retail outlets including delivery of goods and collection of payments. Ensuring appropriate display of products and branding activities at retail outlets. Maintaining and developing relationships with customers and retailers. Preparation of online orders


Company Details

Opportune

Cairo, Egypt

1-10 employees

Other - Not Classified

www.freshbuzzeg.com

Dec 2015 to Dec 2016 (1 year)
Sales promoter at HTC

Experience Details

Sales promoter

Sales/Retail

Experienced (Non-Manager)

To introduce new products or services , To attract new customers , To induce existing customers to buy more , Helps the firm to remain competitive , To increase sales in off-seasons and To add to the stock of the dealers


Company Details

HTC (multinational)

Giza, Egypt

101-500 employees

Electronics and Semiconductors

http://www.htc.com/

Feb 2015 to Nov 2015 (9 months)
Customer services representative at Wasla Outsourcing

Experience Details

Customer services representative

Customer Service/Support

Experienced (Non-Manager)

Dealing with Customer enquiries and complaints by telephone. Processing and logging all enquiries and complaints.
Making follow up with the customers after complaints.
Logging all the projects each with their own policies (Misrelkheir and Abaza Auto Trade


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Telecommunications

www.wasla.com

Jul 2012 to Mar 2013 (8 months)

Achievements


wasla contact center
BRONZE AWARD this is to award Eslam Mohamed.
the best employee in the month January as a result of his commitment , hard-work , and his positive contribution to Wasla Contact Center


I got second place in a regular school

Education

Bachelor of Education in History

Education Details

Bachelor of Education

History

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el nokrashy

Egypt

2008

A / Excellent / 85 -100%

N/A

el nokrashy
2008

Certifications

Certificate details

Emerging Learners Elementary Certificate

Apr 2012

N/A

N/A

N/A

THE AMERICAN UNIVERSITY

 April 2012 : ( AUC) The American University In Cairo
 Location: Zamalek
 Details: English class
 ( Emergent Learners Elementary Certificate )

ICDL Certificate
Apr 2013

Certificate details

ICDL Certificate

Apr 2013

N/A

N/A

N/A

Ministry of communications and information technology

Details : ICDL Certificate
( International Computer Driving Licence ) Syllabus Version : 4.0

Certificate details

Effective communication

Dec 2017

93 out of 100

https://mail.google.com/mail/ca/u/5/#inbox/160781eb9a1a8f7a?projector=1

A00036917

The American University in Cairo

English for Effective communication
A2 on the common European Framework of Reference

Training and Courses

Training/Course Details

N+ comp TIA Training

Jan 2013

Cairo university

 January 2013 : Cairo University Unit for training and computer driving  Location : Giza  Details : Networks ( N+ Comp TIA Training )  Grade : Excellent  Installing hardware and drivers.

Jobseeker photo

Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

ArabicBusiness DevelopmentComputer SkillsConsumer ProductsCustomer ServiceCustomer Services RepresentativeEffective CommunicationElectronics And SemiconductorsEmerging Learners Elementary CertificateEnglishFootballHTCHard WorkerHistoryICDL CertificateInteractiveInternetItalianKey Account ManagerLearn New SkillsMicrosoft OfficeMobile PhonesN+ Comp TIA TrainingNetworksOther - Not ClassifiedPresenterRetailRetail Sales CoordinatorSalesSales PromoterSocialSupportSupportiveSwimmingTelecommunicationsWriting Poems

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

Customer services representative

Customer services representative

: Expert

: Extreme - I love it!

:

Less than 1 year

consumer products

consumer products

: Expert

: Extreme - I love it!

:

1-3 years

Retail

Retail

: Expert

: Extreme - I love it!

:

1-3 years

mobile phones

mobile phones

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Social, Interactive, Supportive

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