ESLAM FARES TOGYAN

Operations and Customer Service SupervisorFull Time

• Job Details:Direct and enhance operational procedures across various departments, significantly reducing resolution times and increasing process efficiency by 30%. Lead a team of 25+ customer service representatives, implementing strategic training programs that boosted team performance and morale. Innovate and apply new process improvements that elevated customer satisfaction rates from 85% to 98% within a year. Manage compliance with both internal policies and regulatory standards, ensuring a consistent track record of quality and service excellence.

Sales OfficerFull Time

• Job Details:Cultivated lasting relationships with key clients that increased departmental revenues by over 40% during tenure. Analyzed market trends and customer feedback to develop strategies that positioned the company to capitalize on new business opportunities. Collaborated with the marketing department to execute compelling sales campaigns and promotions that expanded customer base by 25%.