Islam Mohamed Kamel

Business DevelopmentFull Time

• Job Details:Contacting potential clients to establish rapport and arrange meetings. Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events. Developing quotes and proposals for clients. Developing goals for the development team and business growth and ensuring they are met. Training personnel and helping team members develop their skills.

Inside sales Account managerFull Time

• Job Details:Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executives for further development and closure Close sales and achieve quarterly quotas Research accounts, identify key players and generate interest Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects

Client Support ExecutiveFull Time

• Job Details:Ensure positive client experience through high-quality service and communication thereby attaining client retention. Handle client service or support related incoming requests. Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up. Research and resolve each client interaction to their utmost satisfaction. Resolve incidents and fulfill requests through Tier 1 support. Determine and record inbound requests and ensure customer issues bear proper notation. Capture client information and problem-solving processes such as decisions made, actions involved and final resolution. Update on status and completion in the service management system and users through all means of communications. Offer on-call support outside business hours. Handle client engagement document control and execute filing system policies. Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives. Coordinate with product development department to enhance the current design and determine design problems. Update on a new design, product, and technology changes. Engage in continuous performance evaluation and training projects. Establish Client Support Center’s positive image by interacting with team members, vendors, and clients.