EE
Eslam Elsafty
Customer Support Representative
Cairo, EgyptWork Experience
Customer Support Representative
Teleperformance
Nov 2019 - Sep 2020 -10 months
Egypt
- Job Details:Provided comprehensive customer service to Expedia's elite customers, utilizing Sabre GDS for flight, hotel, and car rental bookings and modifications. Maintained detailed customer records and utilized CRM software to track interactions and resolve customer inquiries. Managed high-volume inquiries and requests, ensuring prompt and accurate resolutions. Specialized in handling high-value travel arrangements, including flight, hotel, and car rental bookings, modifications, and troubleshooting for Expedia's premium customers.
Onatti Beach Resort - Marsa Allam
Apr 2018 - Oct 2018 -6 months
Egypt
- Job Details:Experienced in the maintenance, repair, and troubleshooting of water generators, ensuring consistent and reliable water production. Performed routine maintenance and preventative checks on water generator systems to ensure optimal performance.
Education
Bachelor's Degree in Electrical & Electronics Engineering
Coventry universityJan 2020 - Jan 2023 - 3 yr
High School
The British School - Al RehabJan 2015 - Jan 2015 - 0 Month
Skills
- Matlab
- Sabre GDS
- Call center experience
- Arduino/Raspberry Pi Programming
- Water Generator Maintenance
- Customer Service and Communication Skills
- Mechanical Maintenance and repair
- Robotics Fundamentals
- Electrical Troubleshooting
- Microsoft Office Suite (Word, Excel, PowerPoint)
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Languages
English
BeginnerArabic
Beginner