Eslam Ahmed Abdulfattah
Service Advisor Engineer at Nissan Modern Motos
Faisal, Giza, EgyptWork Experience
Service Advisor EngineerFull Time
Nissan Modern Motos
Nov 2024 - Present -7 months
Egypt
- Job Details:Empathetic and professional automotive service advisor dedicated to fostering positive customer relationships and ensuring repeat business. Acted as a key liaison between customers and technicians, facilitating clear communication of vehicle issues and ensuring accurate repairs. Improved CSI (Customer Satisfaction Index) scores and enhanced customer retention/loyalty.
Fleet Engineer LeadFull Time
First Co.
May 2024 - Dec 2024 -7 months
Egypt
- Job Details:Consistently focused on optimizing our fleet's performance to directly support production and delivery targets. Achieved 100% compliance with DOT regulations and local transportation laws through rigorous inspection protocols and driver training. Improved on-time delivery rates for packaging materials by 5% by ensuring 98% of the fleet was operational daily.
Education
Bachelor's Degree in Autotronics Engineering
New Cairo Technological UniversityJan 2024
Bachelor's Degree
El Salam Technological Integrated Cluster
Skills
- Embedded Systems
- Communication Protocols
- CAD Modeling
- CAN Systems
- LIN Systems
- ERP systems
- Automotive Electronics
- Diagnostic Tools
- Attention to detail
- Negotiations with Etiquette
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Languages
English
FluentArabic
Fluent