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Eslam Ahmed Abdulfattah

Service Advisor Engineer at Nissan Modern Motos

Faisal, Giza, Egypt

Work Experience

  • Service Advisor EngineerFull Time

    Nissan Modern Motos

    Nov 2024 - Present -7 months

    Egypt

    • Job Details:Empathetic and professional automotive service advisor dedicated to fostering positive customer relationships and ensuring repeat business. Acted as a key liaison between customers and technicians, facilitating clear communication of vehicle issues and ensuring accurate repairs. Improved CSI (Customer Satisfaction Index) scores and enhanced customer retention/loyalty.
  • Fleet Engineer LeadFull Time

    First Co.

    May 2024 - Dec 2024 -7 months

    Egypt

    • Job Details:Consistently focused on optimizing our fleet's performance to directly support production and delivery targets. Achieved 100% compliance with DOT regulations and local transportation laws through rigorous inspection protocols and driver training. Improved on-time delivery rates for packaging materials by 5% by ensuring 98% of the fleet was operational daily.
  • Education

    • Bachelor's Degree in Autotronics Engineering

      New Cairo Technological University

      Jan 2024 

    • Bachelor's Degree

      El Salam Technological Integrated Cluster

    Skills

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    Languages

    • English

      Fluent
    • Arabic

      Fluent
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