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Ehab Sala'ldin Ahmed

web site content editor at Misr intercommerce known as (Bouri Center)

Imbaba, Giza, Egypt

Work Experience

  • web site content editor Full Time

    Misr intercommerce known as (Bouri Center)

    Mar 2012 - Present -13 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Gathering information about products. • Coordinate between Marketing and IT departments. • Photo shooting pictures when we have lack in pictures. • Writing product description. • Monitoring products stocks, removing discontinued products & adding new one. • Resizing and editing pictures on Photoshop.
  • In door customer serviceFull Time

    Vodafone Egypt

    Aug 2011 - Mar 2012 -7 months

    Egypt , Giza

    • Job Details:• Provide a friendly, helpful and courteous service to customers, to maintain a positive attitude. • Ensuring all goods are in excellent condition and priced and labeled correctly prior to being put out for sale • Create and maintain displays as directed by the House Plant Manager and Supervisor • Ensuring that product knowledge is thorough and up to date with every agent during the shift • Ensure stock rooms, cupboards and working areas in House Plants are clean and tidy and that all stock stored is visible and accessible • Ensure that every agent understands the services offered by the various departments. • Putting the weekly schedule and send it to team leader for approval. • Handling complaints redirect customers for the appropriate solutions. • Selling handsets and mobile accessories.
  • Customer ServiceFull Time

    Ecco project (Dare'n'Deal)

    Jun 2011 - Aug 2011 -2 months

    Egypt , Cairo

    • Job Details:• Deal directly with customers by telephone & E-mails. • Respond promptly to customer inquiries. • Handle and resolve customer complaints. • Perform order verification calls with customers. • Sending daily report to account manager about the order’s delay, urgently problems. • Keep records of customer interactions and transactions. • Data entry & maintain customer databases.
  • Education

    • BSc. of commerce in Business administration

      Cairo University (CU)

      Jan 2005 - Jan 2009 - 4 yr

    • College Diploma in Business administration

      Cambridge University

      Jan 2007 - Jan 2009 - 2 yr

    • High School - Thanaweya Amma

      Zmalik secondary school

      Jan 2005 

    Achievements

    05/2011, Bronze medal for serving military in UNITED NATIONS Forces as Peace Keeping Forces in Darfur sector west & certificate from UN for the good behavior at the military duration.

    Skills

    • Sony Vegas
    • sebeil system
    • ccat
    • win cash warehouse
    • Microsoft Excel
    • Microsoft Word
    • lutos note
    • Adobe Photoshop

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Back end website interface

      MITCH DESIGN·2012
    • Customer service

      Vodafone Egypt·2011
    • Customer service

      Ecco Contact center·2011
    • Standard level module certificate in HRM

      University of Cambridge·2009
    • Standard level module certificate in Marketing

      University of Cambridge ·2008
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