
Ehab Sala'ldin Ahmed
web site content editor at Misr intercommerce known as (Bouri Center)
Imbaba, Giza, EgyptWork Experience
web site content editor Full Time
Misr intercommerce known as (Bouri Center)
Mar 2012 - Present -13 yrs, 4 months
Egypt , Cairo
- Job Details:• Gathering information about products. • Coordinate between Marketing and IT departments. • Photo shooting pictures when we have lack in pictures. • Writing product description. • Monitoring products stocks, removing discontinued products & adding new one. • Resizing and editing pictures on Photoshop.
In door customer serviceFull Time
Vodafone Egypt
Aug 2011 - Mar 2012 -7 months
Egypt , Giza
- Job Details:• Provide a friendly, helpful and courteous service to customers, to maintain a positive attitude. • Ensuring all goods are in excellent condition and priced and labeled correctly prior to being put out for sale • Create and maintain displays as directed by the House Plant Manager and Supervisor • Ensuring that product knowledge is thorough and up to date with every agent during the shift • Ensure stock rooms, cupboards and working areas in House Plants are clean and tidy and that all stock stored is visible and accessible • Ensure that every agent understands the services offered by the various departments. • Putting the weekly schedule and send it to team leader for approval. • Handling complaints redirect customers for the appropriate solutions. • Selling handsets and mobile accessories.
Customer ServiceFull Time
Ecco project (Dare'n'Deal)
Jun 2011 - Aug 2011 -2 months
Egypt , Cairo
- Job Details:• Deal directly with customers by telephone & E-mails. • Respond promptly to customer inquiries. • Handle and resolve customer complaints. • Perform order verification calls with customers. • Sending daily report to account manager about the order’s delay, urgently problems. • Keep records of customer interactions and transactions. • Data entry & maintain customer databases.
Education
BSc. of commerce in Business administration
Cairo University (CU)Jan 2005 - Jan 2009 - 4 yr
College Diploma in Business administration
Cambridge UniversityJan 2007 - Jan 2009 - 2 yr
High School - Thanaweya Amma
Zmalik secondary schoolJan 2005
Achievements
05/2011, Bronze medal for serving military in UNITED NATIONS Forces as Peace Keeping Forces in Darfur sector west & certificate from UN for the good behavior at the military duration.
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Back end website interface
MITCH DESIGN·2012Customer service
Vodafone Egypt·2011Customer service
Ecco Contact center·2011Standard level module certificate in HRM
University of Cambridge·2009Standard level module certificate in Marketing
University of Cambridge ·2008