Basic Info

Ahmed Zaki

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior System Administrator at RM Global Services

Experience Details

Senior System Administrator

IT/Software Development, Administration

Manager

Acting as the head of IT Services and Operations, responsible for smooth workflow within the limits of requirements, specifications, costs and timelines.

• Supervise Local, Virtual and hosted DevOps environment;
Staging, Testing, Quality, Publishing, & Configuration Management.

• Manage daily operations of computer systems by monitoring system performance, configuration & maintenance. Ensure that records of system downtime and equipment inventory are properly maintained. Apply revisions to host system hardware, firmware & software.

• Ensure security of data, network access and backup systems, acting in alignment with user needs and system functionality. Manage the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS, Generators and fire protection systems.

• Accomplish IT staff results by communicating job expectations; plan, monitor, and appraise job results; coaching & disciplining employees; initiating, coordinating, and enforcing Action / Performance Improvement plans, policies & procedures. Determine appropriate coverage for all hours of operation & implement proper shift management to cover business needs.

• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

• Expand and coordinate with IT vendors, suppliers, repair centers, and service providers. Make recommendations for future upgrades, maintain network and system security, monitor networks to ensure security and availability to specific users and Evaluate system's performance to tailor it to user needs.


Company Details

RM Global Services (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Information Technology Services, Outsourcing/Offshoring

www.rmgs.co

Nov 2015 to present (1 year 1 month)
System Administrator at Argaam FZ LLC

Experience Details

System Administrator

IT/Software Development

Experienced (Non-Manager)

Solely manage all System, Network & Help-desk duties, configuration and
administration of company's IT services.

• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices.

• Provide technical assistance to +40 employees - of 3 separate teams & infrastructural needs - for queries either in person or over the phone / SpiceWorks ticketing system / onsite / email / IM etc. related to computer software, & hardware.

• Recommend future upgrades, maintain network and system security, monitor networks to ensure security and availability to specific users, evaluate and modify system's performance & Identify user needs.


Company Details

Argaam FZ LLC (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Market Research , Financial Services

http://www.argaam.com/

Jun 2014 to Oct 2015 (1 year 4 months)
IT Helpdesk at Vodafone International Services (VIS)

Experience Details

IT Helpdesk

Customer Service/Support, IT/Software Development

Entry Level

Provide technical assistance for incoming queries and issues over the phone in a rotating shift environment.

• Manage Active Directory components, update user information / group membership management.

• Escalate issues to higher tier teams in accordance with work flow charts.


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg

Sep 2013 to May 2014 (8 months)
Graphic designer at Rotoush

Experience Details

Graphic designer

Creative/Design/Art

Manager

We design and print Logos - Banners - Business Cards - Brochures, Web marketing - Publicity Campaigns - PR


Company Details

Rotoush

Egypt

1-10 employees

Marketing and Advertising, Graphic Design

N/A

Sep 2012 to Apr 2013 (7 months)
Tier One Technical Support at Vodafone International Services (VIS)

Experience Details

Tier One Technical Support

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg

May 2013 to Jan 2013 (4 month)
Translator (intern) at The Egyptian Radio and Television Union

Experience Details

Translator (intern)

Writing/Editorial

Student

Translated articles, reports and documents for the News-room (English<>Arabic).


Company Details

The Egyptian Radio and Television Union

Egypt

N/A

Broadcasting and Film

http://ertu.org/1/

Jun 2012 to Aug 2012 (2 months)

Education

Bachelor's Degree in Computer and Information Sciences

Education Details

Bachelor's Degree

Computer and Information Sciences, General

Tiba High Institue for Technology & Computer Science, Egypt

B / Very Good / 75 - 85%

N/A

Approx. 150 Hours of GNS3 Lab hours

Tiba High Institue for Technology & Computer Science
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Rifaa Military

Egypt

2010

B / Very Good / 75 - 85%

N/A

Rifaa Military
2010
This profile is fresh!
Last update 25 days ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryAdministrationAmazon Web ServicesAnalyticalApacheArabicArgaam FZ LLCAsteriskAzureBroadcasting And FilmCWNACiscoCommunicationComputer And Information SciencesComputer SoftwareCreation & Implementation Of IT PoliciesCreativeCustomer ServiceCyberoamDesignEditorialEnglishExchange 2013Financial ServicesFirewall TechnologiesFirewallsFortiGateGeneralGermanGoogle Apps For BusinessGraphic DesignGraphic DesignerISA 2010ITIT HelpdeskITILIndependencyInformation Technology ServicesJiraJuniper TechnologiesJunosLinuxMarket ResearchMarketing And AdvertisingMicrosoft WindowsMutual RespectNetwork AdministrationOdoo CRMOffice365OffshoringOpenStackOpenVPNOrganizerOutsourcingPFSensePlannerProblem SolverPythonRM Global ServicesRouting & SwitchingSenior System AdministratorSharepointSoftware DevelopmentSpiceWorksSupportSupportiveSystem AdministratorSystem AdminstrationTMGTechnical SupportTelecommunicationsTier One Technical SupportTranslatorVPNVirtualizationVodafone International Services (VIS)Windows Server 2008WordPressWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

English

English

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

3-5 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

1-3 years

Network Administration

Network Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: Medium

:

1-3 years

ISA 2010

ISA 2010

: Advanced

: High

:

1-3 years

Junos

Junos

: Intermediate

: Extreme - I love it!

:

1-3 years

Cisco

Cisco

: Intermediate

: Medium

:

1-3 years

Python

Python

: Beginner

: High

:

Less than 1 year

ITIL

ITIL

: Beginner

: Medium

:

Less than 1 year

Linux

Linux

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Office365

Office365

: Expert

: Extreme - I love it!

:

1-3 years

Google Apps for Business

Google Apps for Business

: Expert

: High

:

1-3 years

Cyberoam

Cyberoam

: Expert

: Extreme - I love it!

:

1-3 years

OpenVPN

OpenVPN

: Expert

: High

:

Less than 1 year

Creation & implementation of IT policies

Creation & implementation of IT policies

: Expert

: High

:

1-3 years

Active Directory

Active Directory

: Expert

: High

:

1-3 years

Asterisk

Asterisk

: Advanced

: Extreme - I love it!

:

1-3 years

Sharepoint

Sharepoint

: Advanced

: Medium

:

Less than 1 year

CWNA

CWNA

: Advanced

: Extreme - I love it!

:

1-3 years

System Adminstration

System Adminstration

: Advanced

: Extreme - I love it!

:

1-3 years

Routing & Switching

Routing & Switching

: Advanced

: High

:

1-3 years

Firewall technologies

Firewall technologies

: Advanced

: Extreme - I love it!

:

1-3 years

Odoo CRM

Odoo CRM

: Advanced

: High

:

1-3 years

PFSense

PFSense

: Advanced

: High

:

1-3 years

VPN

VPN

: Advanced

: High

:

1-3 years

SpiceWorks

SpiceWorks

: Advanced

: High

:

Less than 1 year

TMG

TMG

: Advanced

: High

:

1-3 years

Jira

Jira

: Advanced

: High

:

1-3 years

Exchange 2013

Exchange 2013

: Intermediate

: High

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

FortiGate

FortiGate

: Intermediate

: Medium

:

Less than 1 year

Azure

Azure

: Intermediate

: High

:

Less than 1 year

Firewalls

Firewalls

: Intermediate

: Extreme - I love it!

:

1-3 years

Virtualization

Virtualization

: Intermediate

: High

:

Less than 1 year

Juniper Technologies

Juniper Technologies

: Intermediate

: Medium

:

Less than 1 year

OpenStack

OpenStack

: Intermediate

: High

:

Less than 1 year

Apache

Apache

: Intermediate

: Medium

:

Less than 1 year

WordPress

WordPress

: Intermediate

: Medium

:

Less than 1 year

Amazon web services

Amazon web services

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Organizer, Problem Solver, Supportive

Online Presence

eg.linkedin.com/in/ahmed5zaki5linkedin

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