Ereny Atef

Customer Service and Technical Support Specialist

• Job Details:Responded to customer inquiries via chat, email, and phone. Helped users solve streaming and technical issues on different devices. Assisted with subscriptions, payments, and account updates. Logged customer cases and updates in the system. Escalated complex issues to the technical team. Focused on customer satisfaction and meeting daily goals.

Teacher (Discovery Department)

• Job Details:Taught students basic science, nature, and general knowledge in fun and simple ways. Prepared creative activities and experiments to help children explore and learn. Encouraged curiosity, teamwork, and problem-solving in class. Worked closely with other teachers to plan lessons and events. Followed school guidelines and ensured a safe, positive learning environment.

Team Leader

• Job Details:Managed a team of customer service agents. Followed up on team performance and targets. Helped agents solve customer problems. Handled difficult cases and complaints. Gave feedback and basic training to the team.