EL

Eniola Lawanson

Customer Support Representative at guaranty trust bank

Lagos, Nigeria

Work Experience

  • virtual administrative assistant (volunteer)

    zestful blends

    Apr 2025 - Present -4 months

    • Job Details:executed email marketing campaigns using mailchimp; performed research on customer trends and organized digital outreach data; scheduled virtual events and maintained detailed communication logs.

  • Customer Support Representative

    guaranty trust bank

    Aug 2021 - Present -4 yrs

    Nigeria

    • Job Details:provided front-line support and resolved customer queries via email and crm tools; documented issues, tracked cases, and followed up to ensure customer satisfaction; assisted with customer onboarding and provided technical guidance on digital tools; contributed to internal reports and feedback loops to improve service delivery.

  • administrative officer

    ministry of finance

    Aug 2019 - Aug 2020 -1 yr

    Nigeria

    • Job Details:handled interdepartmental communications and scheduled official meetings; managed documentation, meeting notes, travel coordination, and rsvp tracking; ensured document confidentiality and updated filing systems regularly.

  • virtual administrative assistant

    bee creation

    • Job Details:managed digital calendars, tracked tasks, and ensured client requests were fulfilled; communicated via slack/email and coordinated ongoing projects using trello; assisted with online scheduling, file sharing, and follow-up tasks.

    • Education

    • Bachelor's Degree in accountancy

      Abraham Adesanya Polytechnic

      Jan 2016 - Jan 2018 - 2 yr

    • Bachelor's Degree in banking & finance

      Osun State College of Technology

      Jan 2011 - Jan 2013 - 2 yr

    Skills

    • Scheduling
    • Record Keeping
    • Microsoft Office
    • Trello
    • Slack
    • Zoho CRM
    • Zendesk
    • Email Management
    • Meeting Coordination
    • Verbal communication
    View More
    Share this Profile