Basic Info

Engy alayedi

7 years

Giza, Egypt, Egypt

Bachelor's Degree

Student

Work Experience

Customer service representative at Nature's gift store

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

i am responsible for taking calls from the customers , taking orders , replying and sending emails it's an organic food company .


Company Details

Nature's gift store

Cairo, Egypt

51-100 employees

Food and Beverage Production

www.ngs-egypt.com

Mar 2016 to present (9 months)
Sales travel agent at Elite expo services

Experience Details

Sales travel agent

Tourism/Travel

Senior Management (e.g. VP, CEO)

i was responsible for making calls for the exhibitors around the around for the exhibition in different places around the world for the hotel accommodations .


Company Details

Elite expo services

Cairo, Egypt

51-100 employees

Airlines/Aviation

www.eliteexposervices.com

Feb 2015 to Jan 2016 (11 months)
Gold customer service representative at Vodafone Ireland

Experience Details

Gold customer service representative

Customer Service/Support

Experienced (Non-Manager)

i was responsible for taking calls ( an Irish accounts ) the billing department i handled calls, complaints and i became one of the top achievers as well


Company Details

Vodafone Ireland (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

www.vodafoneireland.com

Feb 2014 to Jan 2015 (11 months)
Sales manager at Obelisk publications

Experience Details

Sales manager

Sales/Retail

Senior Management (e.g. VP, CEO)

obelisk publications is an american company for shipping archaeological books all around USA , Canada , London , Germany and Europe as well i was responsible for the sales and the promotions of the items that we have , also for the complaints and the emails if it's urgent or if we have a new deal with a new library .


Company Details

Obelisk publications

Ismalia, Egypt

11-50 employees

Education

www.obeliskpublications.com

Jan 2008 to Jan 2014 (6 years)
Sales manager at Obelisk publications

Experience Details

Sales manager

Sales/Retail

Senior Management (e.g. VP, CEO)

obelisk publications is an american company for shipping archaeological books all around USA , Canada , London , Germany and Europe as well i was responsible for the sales and the promotions of the items that we have , also for the complaints and the emails if it's urgent or if we have a new deal with a new library .


Company Details

Obelisk publications

Egypt

11-50 employees

Education

www.obeliskpublications.com

Jan 2008 to Jan 2014 (6 years)

Education

mass communication and media in mass communication and media

Education Details

mass communication and media

mass communication and media

6 october University, Egypt

Not specified

i studied mass communications , journalist and so many subjects related to media .

i was studying before media engineering it was really a good experience .

6 october University
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

language British school

Egypt

2007

B / Very Good / 75 - 85%

i studied English as a mother language and also German as a second language

language British school
2007

Training and Courses

Training/Course Details

Marketing MK396T

Dec 2016

Athabasca university in Alberta Canada

it's an online course for marketing .

Training/Course Details

English business

Jul 2016

Shaw academy in London

i will start my course on the 28th of June it just for one month

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Admin AssistantAirlinesArabicAviationBusiness DevelopmentBusiness Services - OtherCreativeCustomer CareCustomer ServiceCustomer Service RepresentativeEducationEnglishEnglish BusinessFood And Beverage ProductionGermanGold Customer Service RepresentativeHandles StressHard WorkerMarketing MK396TMass Communication And MediaOrganizerPresenterRetailSalesSales ManagerSales RepresentativeSales Travel AgentSupportTourismTravelVodafone Ireland

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Advanced

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

admin assistant

admin assistant

: Expert

: Extreme - I love it!

:

3-5 years

customer care

customer care

: Expert

: Medium

:

1-3 years

sales representative

sales representative

: Advanced

: Little

:

1-3 years

Key Skills

Hard worker, Presenter, Creative, Organizer, Handles Stress

Online Presence

https://www.facebook.com/violeka/media_set?set=a.491389222456.263063.533577456&type=3

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