Basic Info

Engy Abd El Aziz

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Human Resources Coordinator at National Management Institute

Experience Details

Human Resources Coordinator

Human Resources

Experienced (Non-Manager)

 Administers health and welfare plans including enrollments, changes and terminations.
 Assists with processing of terminations.
 Assists with recruitment and interview process.
 Acting as a liaison between employees and insurance providers
 Prepares new employee files.
 Prepares Job Descriptions for every employee.
 Assisting with new employee hiring processes
 Preparation annual training plan for employees.
 Files papers and documents into appropriate employee files.
 Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
 Answering employee requests and questions.
 Reconciling benefits statements.
 Ensuring the effective utilization of plans related to HR programs and services
 Assistance in the preparation of the training plan for employees


Company Details

National Management Institute

Cairo, Egypt

11-50 employees

Management Consulting

www.nmi.gov.eg

Jun 2015 to present (1 year 6 months)
Training Coordinator at National Management Institute

Experience Details

Training Coordinator

Administration

Experienced (Non-Manager)

Coordinating work and classification of files for training programs.
 Participating in the processing of events, meetings and training programs.
 Organize and develop training programs plan to meet specific training needs.
 Create databases for the trainees.
 Put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.
 Handle some logistics for training activities including venues and equipment.
 Maintain of trainees records (Database, Attending, Evaluation etc..).
 Analyzing training needs


Company Details

National Management Institute

Cairo, Egypt

11-50 employees

Management Consulting

http://www.nmi.gov.eg/

Jul 2014 to Jun 2015 (11 months)
Back Office (Save Team) at Orange

Experience Details

Back Office (Save Team)

Customer Service/Support

Experienced (Non-Manager)

 Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development and gain customer Satisfaction.
 Handling outbound calls for follow up with customers.
 Providing best possible service and offers to both external & internal customers to achieve the highest level of customer satisfaction.


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/ar/

Apr 2013 to Jul 2014 (1 year 3 months)
Training Coordinator at National Management Institute

Experience Details

Training Coordinator

Administration

Experienced (Non-Manager)

 Coordinating work and classification of files for training programs.
 Participating in the processing of events, meetings and training programs.
 Creating databases for the trainees; put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.


Company Details

National Management Institute

Cairo - Nasr City, Egypt

11-50 employees

Management Consulting

www.nmi,gov.eg

Jul 2012 to May 2013 (10 months)
Call Center at Orange

Experience Details

Call Center

Customer Service/Support

Experienced (Non-Manager)

 Handling all incoming calls of the Call Center.
 Handling outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
 Providing best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
 Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/

Nov 2010 to Jul 2012 (1 year 8 months)

Achievements


attended HRBP course from Ain shams university
crisis management at work


make strong relations with our customers
learn how to be more accurate in creating database & saving files



solving a lot of complains
offered creative solutions to customers to save him
my save rate 90% monthly


solving a lot of complains
active listening with customers
train new induction
best agent for one year



i have achievement my Pre-Master

Education

BA in Hebrew Literature

Education Details

BA

Hebrew Literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Heliopolis school

Egypt

2006

A / Excellent / 85 -100%

N/A

Heliopolis school
2006

Certifications

icdl
Jun 2010

Certificate details

icdl

Jun 2010

N/A

N/A

N/A

IBM

N/A

General english
Aug 2012

Certificate details

General english

Aug 2012

N/A

N/A

N/A

American University ( AUC )

N/A

Training and Courses

Training/Course Details

Ticketing

Aug 2008

Egypt Airport

N/A

Training/Course Details

Public Relations

Jun 2007

Egypt Airport

N/A

Training/Course Details

Human Resources Diploma

Aug 2015

Ain shams universitty

N/A

Training/Course Details

Certified International Professional Trainer

Sep 2015

NMI

N/A

Training/Course Details

Toefl English

Jun 2014

AUC

grade : 610

Training/Course Details

Diplomatic Affairs.

Oct 2010

cairo university

N/A

Training/Course Details

The International Computer Driving License

Jun 2012

IBM

N/A

Training/Course Details

Conversation English Intermediate

Feb 2013

British Council

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnnouncerArabicBack Office (Save Team)Call CenterCertified International Professional TrainerConversation English IntermediateCreativeCustomer ServiceDiplomatic Affairs.EnglishGeneral EnglishHard WorkerHebrew LiteratureHebrew ReligionHuman ResourcesHuman Resources CoordinatorHuman Resources DiplomaIcdlInternetInternet SearchManagement ConsultingMicrosoft OfficeMicrosoft OutlookNegotiatorOrangePlannerPublic RelationsReadingSocialSupportTelecommunicationsThe International Computer Driving LicenseTicketingToefl EnglishTraining CoordinatorTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

Human resources

Human resources

: Advanced

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Intermediate

: High

:

Less than 1 year

Announcer

Announcer

: Intermediate

: High

:

Less than 1 year

Hebrew Religion

Hebrew Religion

: Intermediate

: High

:

5-7 years

Key Skills

Planner, Hard worker, Negotiator, Creative, Social

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAA99H0gBoOc-isdjHUXWQaXoYoIaBwEwSqk&trk=nav_responsive_tab_profilehttps://www.facebook.com/ingya1https://twitter.com/AnoooG88

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