Basic Info

Engy Abd El Aziz

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Human Resources Coordinator at National Management Institute

Experience Details

Human Resources Coordinator

Human Resources

Experienced (Non-Manager)

 Administers health and welfare plans including enrollments, changes and terminations.
 Assists with processing of terminations.
 Assists with recruitment and interview process.
 Acting as a liaison between employees and insurance providers
 Prepares new employee files.
 Prepares Job Descriptions for every employee.
 Assisting with new employee hiring processes
 Preparation annual training plan for employees.
 Files papers and documents into appropriate employee files.
 Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
 Answering employee requests and questions.
 Reconciling benefits statements.
 Ensuring the effective utilization of plans related to HR programs and services
 Assistance in the preparation of the training plan for employees


Company Details

National Management Institute

Cairo, Egypt

11-50 employees

Management Consulting

www.nmi.gov.eg

Jun 2015 to present (2 years 7 months)
Training Coordinator at National Management Institute

Experience Details

Training Coordinator

Administration

Experienced (Non-Manager)

 Responsible for all of the administrative work for the business development department (Updating the business development director, sending him reports, and maintaining communication emails and updates between the whole team.
 Participating in the processing of events, meetings and training programs.
 Responsible for the preparation issues of training rounds, following things needs to be prepared (Material, Agenda, Registration, Evaluation, Attending, and Certificate).
 Organize and develop training programs plan to meet specific training needs.
 Create databases for the trainees.
 Put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.
 Handle some logistics for training activities including venues and equipment.
 Submitting training calendar based on the yearly training plan.
 Analyzing training needs


Company Details

National Management Institute

Cairo, Egypt

11-50 employees

Management Consulting

http://www.nmi.gov.eg/

Jul 2014 to Jun 2015 (11 months)
Back Office (Save Team) at Orange

Experience Details

Back Office (Save Team)

Customer Service/Support

Experienced (Non-Manager)

 Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development and gain customer Satisfaction.
 Handling outbound calls for follow up with customers.
 Providing best possible service and offers to both external & internal customers to achieve the highest level of customer satisfaction.


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/ar/

Apr 2013 to Jul 2014 (1 year 3 months)
Training Coordinator at National Management Institute

Experience Details

Training Coordinator

Administration

Experienced (Non-Manager)

 Responsible for all of the administrative work for the business development department (Updating the business development director, sending him reports, and maintaining communication emails and updates between the whole team.
 Participating in the processing of events, meetings and training programs.
 Responsible for the preparation issues of training rounds, following things needs to be prepared (Material, Agenda, Registration, Evaluation, Attending, and Certificate).
 Organize and develop training programs plan to meet specific training needs.
 Create databases for the trainees.
 Put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.
 Handle some logistics for training activities including venues and equipment.
 Submitting training calendar based on the yearly training plan.
 Analyzing training needs


Company Details

National Management Institute

Cairo, Egypt

11-50 employees

Management Consulting

www.nmi,gov.eg

Jul 2012 to May 2013 (10 months)
Call Center at Orange

Experience Details

Call Center

Customer Service/Support

Experienced (Non-Manager)

 Handling all incoming calls of the Call Center.
 Handling outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
 Providing best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
 Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/

Nov 2010 to Jul 2012 (1 year 8 months)

Achievements


attended HRBP course from Ain shams university
crisis management at work


make strong relations with our customers
learn how to be more accurate in creating database & saving files



solving a lot of complains
offered creative solutions to customers to save him
my save rate 90% monthly


solving a lot of complains
active listening with customers
train new induction
best agent for one year



i have achievement my Pre-Master in Hebrew

Education

MBA in Business Adminstration

Education Details

MBA

Business Adminstration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Managerial Economics Marketing Management Human Resources Management Managerial Finance Operations management Contemporary Management Accounting & financial Reporting Applied Statistics

N/A

Arab Academy for Science, Technology and Maritime Transport
2017 - 2019 (Expected)
BA in Hebrew Literature

Education Details

BA

Hebrew Literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Heliopolis school

Egypt

2006

A / Excellent / 85 -100%

N/A

Heliopolis school
2006

Certifications

ICDL
Jun 2010

Certificate details

ICDL

Jun 2010

N/A

N/A

EGY001101652

IBM , UNESCO

N/A

Certificate details

English: Upper Intermediate II

Aug 2011

A

N/A

N/A

American University ( AUC )

N/A

GMAT
Oct 2017

Certificate details

GMAT

Oct 2017

421 out of 600

N/A

N/A

Arab Academy for science and technology Cairo

N/A

TOEFL pbt
Oct 2017

Certificate details

TOEFL pbt

Oct 2017

500 out of 677

N/A

N/A

N/A

TOEFL pbt
May 2014

Certificate details

TOEFL pbt

May 2014

610 out of 677

N/A

N/A

Ain Shams University

N/A

Certificate details

Amadeus Basic Certification Course

Feb 2017

B+

N/A

N/A

Amadeus

N/A

Certificate details

English Lower Intermediate I

Dec 2010

B

N/A

N/A

American University In cairo

N/A

Certificate details

English: Upper Elementary II (3 CEU)

Sep 2010

A-

N/A

N/A

N/A

Certificate details

Intermediate Passenger Fares & Ticketing Course

Nov 2008

95% out of 100

N/A

N/A

Egypt Air

N/A

Certificate details

Initial Passenger Fares & Ticketing Course

Oct 2008

96% out of 100

N/A

N/A

Egypt Air

N/A

Training and Courses

Training/Course Details

Public Relations

Jun 2007

Egypt Airport

Grade : Excellent

Training/Course Details

Human Resources Diploma

Aug 2015

Ain shams universitty

N/A

Training/Course Details

Certified International Professional Trainer

Sep 2015

NMI

N/A

Training/Course Details

Diplomatic Affairs.

Oct 2009

cairo university

The International Political Relationships, The General International Organizations, International Economics, Egyptian Economics, Egypt & The Arab countries & Middle East & Africa Issues.

Training/Course Details

The International Computer Driving License

Jun 2012

IBM

N/A

Training/Course Details

English Conversation Course - Intermediate Level

Feb 2014

British Council

N/A

Training/Course Details

International Summer University For Intercultural Leadership

Jul 2014

UNESCO, Freie Universitat Berlin , Aladin project

Youth Ambassador for peace and dialogue among cultures

Training/Course Details

Human Resources Management

Nov 2011

MisrLearn

Work Shop

Training/Course Details

Public Relations

Jul 2006

Egypt Air port

Grade : Excellent

Jobseeker photo

Profile Skills and Keywords

AdministrationAmadeus Basic Certification CourseAnnouncerArabicBack Office (Save Team)Business AdminstrationCall CenterCertified International Professional TrainerCreativeCustomer ServiceDiplomatic Affairs.EnglishEnglish Conversation Course - Intermediate LevelEnglish Lower Intermediate IEnglish: Upper Elementary II (3 CEU)English: Upper Intermediate IIGMATHard WorkerHebrew LiteratureHebrew ReligionHuman ResourcesHuman Resources CoordinatorHuman Resources DiplomaHuman Resources ManagementICDLInitial Passenger Fares & Ticketing CourseIntermediate Passenger Fares & Ticketing CourseInternational Summer University For Intercultural LeadershipInternetInternet SearchMBAManagement ConsultingMarketingMicrosoft OfficeMicrosoft OutlookNegotiatorOrangePlannerPublic RelationsReadingSocialStudySupportTOEFL PbtTelecommunicationsThe International Computer Driving LicenseTraining CoordinatorTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

Human resources

Human resources

: Advanced

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Intermediate

: High

:

Less than 1 year

Announcer

Announcer

: Intermediate

: High

:

Less than 1 year

Hebrew Religion

Hebrew Religion

: Intermediate

: High

:

5-7 years

Marketing

Marketing

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Hard worker, Negotiator, Creative, Social

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