Basic Info

Onsy afifi

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support Engineer at Stem Egypt School

Experience Details

IT Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Troubleshoots network usage and peripheral issues
• Supports Help Desk service.
• Maintains data and Network connections.
• Support telephone hardware, software & network
• Maintain record of maintains work and Equipment repairs.
• Installs hardware & software or adjusts settings in order to fix machine malfunctions or maximize efficiency.
• Communicate with users concerning equipment operation, maintenance and technical support.


Company Details

Stem Egypt School

October city, Egypt

1-10 employees

Information Technology Services

www.stemegypt.edu.eg

Jul 2013 to present (3 years 5 months)
IT Technical Support Engineer at Xceed

Experience Details

IT Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Works in conjunction with Network administrator to support company wide communication needs.
• Troubleshoots network usage and peripheral issues
• Supports Help Desk service.
• Maintains data and Network connections.
• Support telephone hardware, software & network
• Maintain record of maintains work and Equipment repairs.
• Installs hardware & software or adjusts settings in order to fix machine malfunctions or maximize efficiency.
• Communicate with users concerning equipment operation, maintenance and technical support.


Company Details

Xceed

Heliopolis, Egypt

More than 1000 employees

Information Technology Services

www.xceed.com

Dec 2015 to present (1 year)
IT Technical Support Engineer at Comm Net Group

Experience Details

IT Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Works in conjunction with Network administrator to support company wide communication needs.
• Troubleshoots network usage and peripheral issues
• Supports Help Desk service.
• Maintains data and Network connections.
• Support telephone hardware, software & network
• Maintain record of maintains work and Equipment repairs.
• Installs hardware & software or adjusts settings in order to fix machine malfunctions or maximize efficiency.
• Communicate with users concerning equipment operation, maintenance and technical support.


Company Details

Comm Net Group

Mohandiseen, Egypt

1-10 employees

Information Technology Services

www.cng.com.eg

Feb 2006 to Jul 2013 (7 years 5 months)

Achievements


• Works in conjunction with Network administrator to support company wide communication needs. • Troubleshoots network usage and peripheral issues • Supports Help Desk service. • Maintains data and Network connections. • Support telephone hardware, software & network • Maintain record of maintains work and Equipment repairs. • Installs hardware & software or adjusts settings in order to fix machine malfunctions or maximize efficiency. • Communicate with users concerning equipment operation, maintenance and technical support.

Education

management information systems in computer

Education Details

management information systems

computer

HIMS Academy, Egypt

C / Good / 65 - 75%

information systems

N/A

HIMS Academy
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ali Moubarak

Egypt

2000

C / Good / 65 - 75%

N/A

Ali Moubarak
2000

Certifications

ccna
Oct 2012

Certificate details

ccna

Oct 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNA Exploration

Jan 2012

telecome egypt

N/A

Training/Course Details

A+

Mar 2007

computek training center

N/A

Training/Course Details

MCSA

Jan 2006

Computek Training Center

N/A

Training/Course Details

photoshop

Apr 2008

computek training center

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AnalyticalBusiness-orientedCCNA ExplorationCcnaComputerDrawEnglishHard WorkerITIT Technical SupportIT Technical Support EngineerInformation Technology ServicesLeaderMCSAMaintenance HARDWARE AND SOFTWAREMy WorkPhotoshopPresenterSoftware DevelopmentSports

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Fluent

Tools and Technologies

Maintenance HARDWARE AND SOFTWARE

Maintenance HARDWARE AND SOFTWARE

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

IT Technical Support

IT Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Hard worker, Presenter

Online Presence

https://www.facebook.com/onsysoft

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