Basic Info

Mostafa Goda

6 years

Qalubia, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior System and Security Administrator(IT Manager Assist) at Monginis Foods Pvt. Ltd

Experience Details

Senior System and Security Administrator(IT Manager Assist)

IT/Software Development

Experienced (Non-Manager)

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
Review system and application logs, verifying completion of scheduled jobs such as backups
Perform and Configure ongoing performance tuning, hardware upgrades, and resource optimization as required.
Perform periodic performance reporting to support capacity planning
Create, change, and delete user accounts per request.
Perform in a team environment with other Systems Administrators to provide overall operations and maintenance
Partner with Systems Engineering and Integration groups in the install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirement.
Serve as primary escalation point for incident tickets from Level 1 Service Desk
Action and resolve escalated tickets in accordance to Service Level Agreements
Use Remedy Action Request System to log, track and manage incident and request queue
Apply systems and security patches to all workstations and servers in accordance with established policies and procedures
Use remote desktop tools to troubleshoot escalated incidents and to deploy and remove local applications
Deploy, maintain, and operate a data backup and recovery solution
Manage updates to hardware and software to maintain currency as well as the overall data center administration requirements
Review audit, security, application, system, web/application/database, and directory service logs
Provide IT System Administration services for various Servers and ERP System


Company Details

Monginis Foods Pvt. Ltd

Giza, Egypt

More than 1000 employees

Food and Beverage Production

http://www.monginisbakery.com/

Nov 2015 to present (1 year 11 months)
Senior Technical Support at ZuuTech

Experience Details

Senior Technical Support

IT/Software Development

Experienced (Non-Manager)

- Provide 24/7 remote control & phone calls support 4500+ end users and IT Departments for Companies based in UK to maintain and support the following:
- Windows XP,Vista,7 and 8 and 10 (Upgrade, Install, Troubleshooting OS problems)
- Install & Configure software and troubleshoot installation problems\errors
- Install printers\scanners\faxes\Cameras and troubleshooting related problems
- Troubleshooting Microsoft Office applications and provide (How To)
- Outlook email set up, archive, backup, Import\Export, adding rules, signatures, and troubleshooting send\receive problems
- Regular clean up for the computers and the servers
- Windows Server 2000,2003,2008R2 and 2012R2 (Upgrade, Install, Troubleshooting OS problems) also apply High Availability for it.
- Install, Manage and troubleshoot Domain Controller, Active Directory and GPO
- Install, configure and troubleshooting DHCP and DNS problems
- Managing and troubleshooting Microsoft Exchange Server 2007,2010,2013
- Troubleshooting Internet Connection, LAN,WAN,WLAN,VPN problems
- Firewall set up and troubleshooting related problems
- Configuring Backup\Restore Solutions (online\local\network)
- Monitor System Resource Usage (Memory, CPU, Drive Space & I/O) & Event Logs
- Monitor Database Resource Usage (Device Space, Concurrent Users) & Error Logs
- Documenting customer details\tickets into the CRM
- Quality assurance and making sure we meet the SLA (Service Level Agreement)
- Following up with customers regarding their open tickers and their feedback
- Recommending our services to the customers (support\Backup\Antivirus Licenses\Domain & Email hosting) and selling them the services they need
- Reporting to the Shift leaders,team managers and CEO


Company Details

ZuuTech

Cairo, Egypt

11-50 employees

Information Technology Services

https://www.zuutech.com/

Mar 2015 to Oct 2015 (7 months)
System and Network Adminstrator at Egyptian Army Forces

Experience Details

System and Network Adminstrator

IT/Software Development

Experienced (Non-Manager)

Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support


Company Details

Egyptian Army Forces

Egypt

N/A

Military

N/A

Apr 2011 to Oct 2013 (2 years 6 months)
Technical Sales and Support Engineer (Part Time) at Al-Andalos For Computer Tranning

Experience Details

Technical Sales and Support Engineer (Part Time)

IT/Software Development

Experienced (Non-Manager)

hardware and computer sales Specialist for 3 years and my duties is :
Research, design, development, analysis and testing of computer hardware systems and components Hardware issues.
Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.


Company Details

Al-Andalos For Computer Tranning

Qalubia, Egypt

11-50 employees

Computer Hardware, Information Technology Services

N/A

Oct 2010 to Oct 2013 (3 years)

Achievements


The technician of the month for July


Speaker | Student Union Events for New Students October, 2008 –Zagazig University. Talking was about how to configure your pc`s hardware component, partitioning hard disk, installing windows XP,Vista. and win 7. Hard-Worker, Work Under pressure, Work in Rotational Shifts,Flexible, Customer oriented and Have ability to Management and leadership. Entered Scholarship For Ministry of Communication and Information Technology , For Network Engineer and Information Security

Education

BS in Computer Science

Education Details

BS

Computer Science

faculty of computers and informatics, Egypt

C / Good / 65 - 75%

- Programming - Networking - Database

N/A

faculty of computers and informatics
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Asneet Secondary School

Egypt

2005

A / Excellent / 85 -100%

N/A

Asneet Secondary School
2005

Certifications

MCSA 2012
Jan 2015

Certificate details

MCSA 2012

Jan 2015

N/A

N/A

F175-9016

Microsoft

N/A

Certificate details

MCSE 2012 Infrastructure

Feb 2015

N/A

N/A

F186-8296

Microsoft

N/A

Certificate details

Certified Ethical Hacker

Feb 2015

N/A

N/A

ECC97928171937

EC-Council

N/A

MTA Security
Nov 2014

Certificate details

MTA Security

Nov 2014

Passed

N/A

F120-0321 F120-0322

Microsoft

Microsoft Network Security Certification

Certificate details

ITIL ® Foundation Certificate in IT Service Management

Apr 2016

90 out of 100

https://mylogin.exin.nl/AppPool_8/PolarServer.ASP?Screen=GetBlobScriptX&Script=GetParsedCertificateTemplate&SID=1034262589D5B02C1CFD7F25F8FDFE20&TC=2037651718

5664532.20526065

EXIN

N/A

Certificate details

Cisco Certified Network Associate

Jun 2016

1000 out of 1000

http://ciscocertificates.com/pickup.cfm?vcd=425544170596CLBM.

7080336137

Cisco

N/A

Certificate details

vSphere 6 Foundations

Nov 2016

460 out of 500

N/A

VMW01686834B00551853

VMware, Inc

Fundamental skills necessary to understand and begin deploying VMware vSphere environments.

Training and Courses

Training/Course Details

Java web Development

Jul 2007

ICT Egypt

- Java Desktop and web developing - oracle database pl/sql basics

Training/Course Details

Network and Information System

Dec 2014

MCIT

Information Security Professionals Track Windows Server 2012 Server 2012 Infrastructure Certified Ethical Hacker

Training/Course Details

Vmware ESXi 5.5

Oct 2015

CBT

Vmware ESXi 5.5

Training/Course Details

Exchange Server 2013

Oct 2015

CBT

Exchange Server 2013

Training/Course Details

SharePoint Administration

Oct 2015

CBT

SharePoint Administration

NSE4 at CBT
Nov 2015

Training/Course Details

NSE4

Nov 2015

CBT

The FortiGate NSE 4 - Security Professional designation recognizes a candidate’s ability to configure, install and monitor the FortiGate Unified Threat Management products in a customer’s network.

Training/Course Details

System Centre Configuration Manager

Jan 2015

CBT

N/A

Training/Course Details

SQL Server 2012 Administration

Aug 2014

CBT

SQL Server 2012 Database Administration (70-462) series. This SQL Server 2012 administration course covers how to configure and maintain an enterprise data management system.

PMP at Udemy
Jun 2017

Training/Course Details

PMP

Jun 2017

Udemy

35 h credit course for Project Management Professional

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdventureArabicCertified Ethical HackerCisco Certified Network AssociateCloud ComputingComputer HardwareComputer SalesComputer ScienceDatabaseDotNet DevelopingEnglishExchange Server 2013Food And Beverage ProductionFrenchHackingHard WorkerITITIL Foundation Certificate In IT Service ManagementInformation Technology ServicesInternetJavaJava DevelopmentJava Web DevelopmentLeaderLinuxMCSA 2012MCSE 2012 InfrastructureMTA SecurityMilitaryNSE4NatureNetwork And Information SystemNetwork SecurityNetworkingPMPPlannerProblem SolverProjects ManagementPublic RelationshipReading News PaperSQL Server 2012 AdministrationSenior System And Security Administrator(IT Manager Assist)Senior Technical SupportSharePoint AdministrationSoftware DevelopmentSportsSystem AdminSystem AdministrationSystem And Network AdminstratorSystem Centre Configuration ManagerTeam PlayerTechnical Sales And Support Engineer (Part Time)Technical SupportVSphere 6 FoundationsVirtualizationVmware ESXi 5.5

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

5-7 years

Network Security

Network Security

: Advanced

: Extreme - I love it!

:

3-5 years

Virtualization

Virtualization

: Advanced

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

5-7 years

Java

Java

: Intermediate

: Extreme - I love it!

:

1-3 years

Database

Database

: Intermediate

: High

:

1-3 years

Cloud Computing

Cloud Computing

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Beginner

: High

:

1-3 years

Fields of Expertise

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

System Admin

System Admin

: Advanced

: Extreme - I love it!

:

3-5 years

DotNet Developing

DotNet Developing

: Advanced

: Extreme - I love it!

:

1-3 years

Hacking

Hacking

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Sales

Computer Sales

: Intermediate

: Extreme - I love it!

:

1-3 years

Java Development

Java Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Projects Management

Projects Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Problem Solver, Team Player

Online Presence

eg.linkedin.com/in/engmostafagoda/https://www.facebook.com/engmostafagodahttps://twitter.com/engmostafagoda

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