Mostafa Mohammad Gouda

Cleopatra Hospitals Group

• Group Technology Services Senior ManagerFull Time

  Jan 2024 - Present -1 yr, 5 months

  • Job Details:Lead and manage the Group Technology Services department, overseeing technology operations and initiatives across 12 sites and locations. Develop and implement strategic technology roadmaps and initiatives to support business objectives and drive digital transformation. Ensure the stability, security, and scalability of IT infrastructure, including networks, servers, storage, and cloud services. Collaborate with executive leadership, department heads, and business stakeholders to define technology requirements and prioritize initiatives. Manage vendor relationships and third-party service providers to ensure the delivery of high-quality IT services and solutions. Drive continuous improvement and innovation in technology operations, processes, and systems to enhance efficiency and productivity. Provide leadership, mentorship, and guidance to a team of technology professionals, fostering a culture of collaboration, accountability, and excellence. Oversee budget planning and financial management for technology investments, resources, and projects. Monitor industry trends, emerging technologies, and best practices to identify opportunities for innovation and optimization.
• Group IT Operations ManagerFull Time

  May 2023 - Present -2 yrs, 1 month

  Egypt

  • Job Details:Responsible for: Infrastructure Management: Plan, implement, and maintain the organization's IT infrastructure, including servers, networks, databases, and other systems. Ensure high availability, reliability, and scalability of IT systems to meet business requirements. Monitor and manage the performance of infrastructure components, promptly addressing any issues or bottlenecks. Collaborate with other teams to plan and execute infrastructure projects, such as system upgrades or data center migrations. Operations Management: Oversee the day-to-day IT operations, including incident management, problem resolution, and service request fulfillment. Establish and enforce IT operational policies, procedures, and standards to ensure efficiency and compliance. Implement ITIL best practices and frameworks to optimize IT service management processes. Conduct regular audits and assessments to identify areas for improvement and implement corrective actions. Team Leadership: Manage a team of IT professionals, including recruitment, training, performance evaluations, and career development. Foster a positive and collaborative work environment, encouraging teamwork and knowledge sharing. Provide guidance and support to team members, ensuring they have the necessary resources to perform their duties effectively. Coordinate with other departments and stakeholders to align IT operations with business objectives. Vendor and Budget Management: Evaluate and select IT vendors, negotiate contracts, and manage vendor relationships. Monitor IT budgets, ensuring cost-effective utilization of resources and adherence to financial goals. Collaborate with procurement teams to acquire hardware, software, and services necessary for IT operations. Stay updated with industry trends and technological advancements to recommend appropriate solutions and investments.
• IT ManagerFull Time

  Dec 2021 - May 2023 -1 yr, 5 months

  Egypt , Giza

  • Job Details:responsible for managing and streamlining the operation of the company IT department; ensuring alignment with business objectives and mission of the organization. He will lead the company HIS/ERP system management as well as plan, coordinate, direct, and design all operational activities of the Hospital’s IT department. He will participate in the planning of new branches expansion. He will coordinate and follow the directions of the group IT department to support company IT solutions to enhance mission-critical business operations. He will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization in alignment with the corporate IT strategy and technology platform.

Monginis Bakery

• IT Section Head (IT Projects Manager)Full Time

  Jan 2018 - Oct 2019 -1 yr, 9 months

  Egypt , Giza

  • Job Details:Assisting on Setting IT Master plan and IT Projects/Program According to the Plan. We all working here for Enhancing Business process with latest technologies and Digital technologies (IoT, artificial intelligence, predictive analytics, BPM, crowd computing, etc.) Applying Continuity and CSI to avoid any risk and downtime. Assist IT manager in Analyzing business requirements needed for all departments. Accountable for IT projects execution & delivering on-time with requested requirements efficiently and effectively including and not limited to (Planning, Scope, Schedule, Budgeting, Resource and Stakeholders Management, Quality, Changes Management and escalate to top-level to meet project objectives, Risk management, comprehensive Project Documentation & Reporting and, Delegate project tasks based on staff members qualifications, Tracking Project Performance, specifically to analyze the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis, Develop spreadsheets, diagrams, and process mapping. Set IT Policies and put Governance of running services and technologies. Leading the digitization strategy for Monginis. Assist IT manager on Controlling IT Budget and control funding due to plan. Inspect the use of technological equipment and software to ensure functionality and efficiency. Identify the need for upgrades, configurations or new systems and report to top-level management. Accountable for the services IT provides to All Monginis Stack Holders Overseeing and Leading the daily operational IT & OT Infrastructure & Networking and Orchestrate between the Development team and system admin team, technicians and other professionals to provide guidance IT Compliance, Cybersecurity vulnerability, & Info Security Following End-user and PC support through reporting from subordinates.
• Senior System and Security Administrator( Deputy IT Manager)Full Time

  Nov 2015 - Dec 2017 -2 yrs, 1 month

  Egypt , Giza

  • Job Details:Participate in setting/applying IT policies and procedures. Provide IT System Administration services for various Servers and ERP systems. Perform daily system monitoring, security patches of all entire infrastructure and key processes. Verifying completion of scheduled jobs such as backups. Perform and Configure ongoing performance tuning, hardware upgrades, and resource optimization as required. Create, change, and delete user accounts per request. Perform in a team environment with other Systems Administrators to provide overall operations and maintenance. Manage attendance machine, CCTV camera, and telephone system. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. following standards and project/operational requirements. Resolve escalated tickets from the help desk team following Service Level Agreements Use Remedy Action Request System to log, track and manage incident and request queue Apply systems and security patches to all workstations and servers by established policies and procedures Use remote desktop tools to troubleshoot escalated incidents and to deploy and remove local applications. Administering domain Win server 2008 R2, Windows Server 2012r2, and Linux server holds Oracle DB Deploy, maintain, and operate a data backup and recovery solution Manage updates to hardware and software to maintain currency as well as the overall data center administration requirements Review audit, security, application, system, web/application/database, and directory service logs