Basic Info

Mohamed ossama

1 year

6th october city, Egypt

Bachelor's Degree

Entry level

Work Experience

Support Engineer, CSS MEA Network Support Team at Microsoft

Experience Details

Support Engineer, CSS MEA Network Support Team

Customer Service/Support

Experienced (Non-Manager)

• Deliver high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to pro-actively prevent new issues.
• Determine the problem and narrow to a specific scope while managing the customer’s expectations for resolution.
• Troubleshooting Network Platform related technologies (DNS, DHCP, DFS, NIC Teaming, connectivity issues, file sharing,..)
• Collect the required logs and traces and analyze them to resolve cx issues • Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues.
• Attend weekly team conference calls to discuss top issues, open cases and information sharing practices.


Company Details

Microsoft

Cairo, Egypt

More than 1000 employees

Computer Software

https://www.microsoft.com/en-us/

Aug 2015 to present (1 year 4 months)
IT Senior Support Engineer at Dotmsr

Experience Details

IT Senior Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Provide general Windows server and desktop and network administration and troubleshooting
• Support our Microsoft stack including Windows 2008/2012 R2 servers, Active Directory, Group Policies, DFS,
• Actively participate in infrastructure capacity planning
• Manage, monitor and troubleshooting daily processes and propose improvements/additional features
• Providing second and third-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7, Windows XP, Windows Server 2008, , Active Directory, DNS, DHCP, Spam/Virus Protection, VOIP telephony, HP networking
• Mentor Junior members of the IT Support team


Company Details

Dotmsr

Cairo, Egypt

101-500 employees

Internet/E-commerce

http://dotmsr.com

Jan 2015 to Aug 2015 (7 months)
Technical Support Engineer at Dotmsr

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Provide support for any technical issue
• Create and assign users and computers to proper groups and OU’s in Active Directory
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Building network from scratch and maintaining network stability and performance


Company Details

Dotmsr

Garden city, Egypt

101-500 employees

Media Production , Publishing and Printing

dotmsr.com

Jun 2014 to Jan 2015 (7 months)
Technical Support Contact Center Agent at At Xceed (TE-Data Up Q)

Experience Details

Technical Support Contact Center Agent

Customer Service/Support

Entry Level

front line support team our responsibility is to troubleshoot network problems at customer side to deliver the internet service as it should be


Company Details

At Xceed (TE-Data Up Q) (multinational)

cairo, giza, Egypt

More then 1000 employees

Internet/E-commerce

xceedcc.com

Dec 2013 to Jun 2014 (6 months)
Trainer at Mega Egy

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Mega Egy

October 6th city, Egypt

1-10 employees

Education

N/A

Sep 2012 to Nov 2013 (1 year 2 months)

Achievements


• English and CCNA instructor at Resala (charity organization) • Attended Mega Holdings recognition day at Bablus hotel Dubai as a trainer

Education

Bachelor's Degree in Computer engineering

Education Details

Bachelor's Degree

Computer engineering, computer networking

High Institute of Engineering, Culture and Science City, Egypt

B / Very Good / 75 - 85%

N/A

N/A

High Institute of Engineering, Culture and Science City
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elshahid Saif High School,

Egypt

2007

A / Excellent / 85 -100%

N/A

Elshahid Saif High School,
2007

Certifications

CCNA
Jan 2012

Certificate details

CCNA

Jan 2012

849 out of 1000

N/A

N/A

Cisco

N/A

Certificate details

Microsoft Server Virtualization

Apr 2014

900 out of 1000

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

MCITP

Feb 2013

self study

N/A

Training/Course Details

CCNP

Apr 2014

Self Study

N/A

Training/Course Details

IT Essentials

Feb 2011

Self Study

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAt Xceed (TE-Data Up Q)CCNACCNPCiscoComputer EngineeringComputer NetworkingComputer SoftwareCustomer ServiceDoing SportE-commerceEducationEnglishFlexibleHandles StressHard WorkerITIT EssentialsIT Senior Support EngineerInternetListening MusicMCITPMedia ProductionMicrosoft ProjectMicrosoft Server VirtualizationPresenterPublishing And PrintingSoftware DevelopmentSupportSupport Engineer, CSS MEA Network Support TeamSupportiveTechnical Support Contact Center AgentTechnical Support EngineerTechnologyTrainerTrainingWritting Lyrics

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Cisco

Cisco

: Beginner

: Extreme - I love it!

:

Less than 1 year

Microsoft Project

Microsoft Project

: Beginner

: High

:

Less than 1 year

Fields of Expertise

training

training

: Advanced

: Extreme - I love it!

:

1-3 years

technology

technology

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Flexible / Adaptive, Handles Stress, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=210337159&trk=nav_responsive_tab_profile

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