Kareem Mohamed Salem

Bavarian Auto Group

• Service Advisor at BMWFull Time

  May 2020 - May 2022 -2 yrs

  Egypt , Giza

  • Job Details:Meeting customer to identify their problems Making initial diagnose with customer and solve some problems if possible Translate all customers issues into terms to make workshop understand the customer issue Checking the parts needed for the vehicle with parts department and inform customer with estimated cost Make an agreement with the customer about the estimated time frame and cost Follow up with the status of vehicle in workshop and revising the diagnosis if needed Putting an estimated time frame to the workshop to finish the vehicle Revising the workshop diagnosis and reports before informing the customer with workshop responds Follow up with parts department to provide the vehicle with the needed parts depending on workshop diagnose Receive the vehicle from workshop after final check process and make test drive to vehicles with critical cases Deliver the vehicle to the customer if no fault found in the final check process
• Workshop Engineer at BMWFull Time

  May 2019 - May 2020 -1 yr

  Egypt , Giza

  • Job Details:Receiving the job order form the service advisor and deliver it to the appropriate technician Apply all needed tests to detect the vehicle problems with workshop tools and technicians Helping technicians to understand and follow the repair instructions to solve the problems Final control after the technician finishes his work to make sure he did all needed repairs Building good relation with technicians and helping them to improve both quality and repair time