Basic Info

Mohamed Ezz Eldin

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Community Support Representative at UBER

Experience Details

Community Support Representative

Customer Service/Support

Entry Level

- Deliver high-quality service across multiple support platforms (email, chat, phone)
- Passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary


Company Details

UBER (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

www.uber.com

Apr 2016 to present (1 year 3 months)
Marketing Account Manager at Rubix

Experience Details

Marketing Account Manager

Marketing/PR/Advertising

Experienced (Non-Manager)

- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and review..
- Meets marketing and sales financial objectives by forecasting requirements; preparing budget; scheduling expenditures and initiating corrective actions.
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas, establishing pricing strategies; recommending selling prices; competition, supply, and demand.
- Accomplishes marketing and sales objectives by planning, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing sales action plans.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.


Company Details

Rubix

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Apr 2015 to Apr 2016 (1 year)
: Senior Account Executive at SCOTMAS Ltd,

Experience Details

: Senior Account Executive

Sales/Retail

Experienced (Non-Manager)

- Develops a complete understanding of products and solutions provided by SCOTMAS.
- Ensure revenue and profit targets are met within geographical scope of SCOTMAS operations in line with established sales strategy.
- Identify new business opportunities which can contribute to further enhancement of revenue and profit.
- Develop strong relationship at with customers with extensive follow-up, after sales practices and clients account management.
- Ensure close coordination between sales and marketing department with the rest of the sales team as well as Sales Manager to maximize sales coverage within Egypt Market.
- Handle complaints and dealing with them with extreme efficiency and create prompt and immediate solutions.


Company Details

SCOTMAS Ltd, (multinational)

Cairo, Egypt

11-50 employees

Chemicals

www.scotmas.com

Apr 2014 to Apr 2015 (1 year)
Corporate Marketing Account Executive at BINGO

Experience Details

Corporate Marketing Account Executive

Sales/Retail, Marketing/PR/Advertising

Entry Level

- Perform marketing researches and define detailed, different product performance specifications, preferences and trends across different market sectors (Cities, Industries, Etc.)
- Work closely with sales team to monitor achieve annual sales goal.
- Acquire and assesses customer feedback to determine current satisfaction levels and future market needs/trends and provide reports to Head of Sales & Marketing Department.
- Building Strong Relationship with key customer, strategic partners and opinion leader relationships.
- Monitor industry trends and competitor activities: product, price, ad & promotion.
- Manage Social Network Accounts ( Linkedin,Twitter,Facebook..etc) to maintain maximum market exposure and highest traffic activity .


Company Details

BINGO

Cairo, Egypt

51-100 employees

Retail

N/A

Feb 2013 to Apr 2014 (1 year 2 months)

Education

Master's Degree in hydroponics, roof gardens , organic farming , IPM

Education Details

Master's Degree

hydroponics, roof gardens , organic farming , IPM, MSc. Candidate at Postgraduate Institute of Arid land and Agriculture. Major Hydroponics

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2014 - 2018 (Expected)
Bsc. of Agricultural Science in major section

Education Details

Bsc. of Agricultural Science

major section

Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Tanta University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nasr Experimental School

Egypt

2006

A / Excellent / 85 -100%

N/A

El Nasr Experimental School
2006

Training and Courses

Training/Course Details

Communication Skills and Marketing Advanced Course

Oct 2010

brelitz egypt

N/A

Training/Course Details

English Language Conversation Course

Oct 2012

(Institute of English Manila )

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

: Senior Account ExecutiveAgicultureAnalyticalArabicArchitectureAttention To DetailAutoCADBusiness DevelopmentBusiness-orientedChemicalsCommunication Skills And Marketing Advanced CourseCommunity Support RepresentativeCorporate Marketing Account ExecutiveCreativeCustomer ServiceEnglishEnglish Language Conversation CourseFrenchHydroponics, Roof Gardens , Organic Farming , IPMInternetLeaderMSc. Candidate At Postgraduate Institute Of Arid Land And Agriculture. Major HydroponicsMajor SectionManagerMarketingMarketing Account ManagerMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiatorProcessing & LogisticsRetailSCOTMAS Ltd,SalesSocial MediaSupportTeluguTransportationUBER

Self-assesed Skills

Languages

Telugu

Telugu

: Intermediate

: Beginner

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

Less than 1 year

Architecture

Architecture

: Beginner

: High

:

1-3 years

Fields of Expertise

manager

manager

: Expert

: Extreme - I love it!

:

1-3 years

agiculture

agiculture

: Advanced

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

processing & logistics

processing & logistics

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Creative

Online Presence

ph.linkedin.com/pub/mohamed-ezz-eldin/86/662/671/

Like Mohamed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.