Basic Info

Mohamed Ezz Eldin

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Community Support Representative at UBER

Experience Details

Community Support Representative

Customer Service/Support

Entry Level

- Deliver high-quality service across multiple support platforms (email, chat, phone)
- Passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary


Company Details

UBER (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

www.uber.com

Apr 2016 to present (8 months)
Marketing Account Manager at Rubix

Experience Details

Marketing Account Manager

Marketing/PR/Advertising

Experienced (Non-Manager)

- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and review..
- Meets marketing and sales financial objectives by forecasting requirements; preparing budget; scheduling expenditures and initiating corrective actions.
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas, establishing pricing strategies; recommending selling prices; competition, supply, and demand.
- Accomplishes marketing and sales objectives by planning, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing sales action plans.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.


Company Details

Rubix

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Apr 2015 to Apr 2016 (1 year)
: Senior Account Executive at SCOTMAS Ltd,

Experience Details

: Senior Account Executive

Sales/Retail

Experienced (Non-Manager)

- Develops a complete understanding of products and solutions provided by SCOTMAS.
- Ensure revenue and profit targets are met within geographical scope of SCOTMAS operations in line with established sales strategy.
- Identify new business opportunities which can contribute to further enhancement of revenue and profit.
- Develop strong relationship at with customers with extensive follow-up, after sales practices and clients account management.
- Ensure close coordination between sales and marketing department with the rest of the sales team as well as Sales Manager to maximize sales coverage within Egypt Market.
- Handle complaints and dealing with them with extreme efficiency and create prompt and immediate solutions.


Company Details

SCOTMAS Ltd, (multinational)

Cairo, Egypt

11-50 employees

Chemicals

www.scotmas.com

Apr 2014 to Apr 2015 (1 year)
Corporate Marketing Account Executive at BINGO

Experience Details

Corporate Marketing Account Executive

Sales/Retail, Marketing/PR/Advertising

Entry Level

- Perform marketing researches and define detailed, different product performance specifications, preferences and trends across different market sectors (Cities, Industries, Etc.)
- Work closely with sales team to monitor achieve annual sales goal.
- Acquire and assesses customer feedback to determine current satisfaction levels and future market needs/trends and provide reports to Head of Sales & Marketing Department.
- Building Strong Relationship with key customer, strategic partners and opinion leader relationships.
- Monitor industry trends and competitor activities: product, price, ad & promotion.
- Manage Social Network Accounts ( Linkedin,Twitter,Facebook..etc) to maintain maximum market exposure and highest traffic activity .


Company Details

BINGO

Cairo, Egypt

51-100 employees

Retail

N/A

Feb 2013 to Apr 2014 (1 year 1 month)

Education

Master's Degree in hydroponics, roof gardens , organic farming , IPM

Education Details

Master's Degree

hydroponics, roof gardens , organic farming , IPM, MSc. Candidate at Postgraduate Institute of Arid land and Agriculture. Major Hydroponics

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2014 - 2018 (Expected)
Bsc. of Agricultural Science in major section

Education Details

Bsc. of Agricultural Science

major section

Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Tanta University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nasr Experimental School

Egypt

2006

A / Excellent / 85 -100%

N/A

El Nasr Experimental School
2006

Training and Courses

Training/Course Details

Communication Skills and Marketing Advanced Course

Oct 2010

brelitz egypt

N/A

Training/Course Details

English Language Conversation Course

Oct 2012

(Institute of English Manila )

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

: Senior Account ExecutiveAgicultureAnalyticalArabicArchitectureAttention To DetailAutoCADBusiness DevelopmentBusiness-orientedChemicalsCommunication Skills And Marketing Advanced CourseCommunity Support RepresentativeCorporate Marketing Account ExecutiveCreativeCustomer ServiceEnglishEnglish Language Conversation CourseFrenchHydroponics, Roof Gardens , Organic Farming , IPMInternetLeaderMSc. Candidate At Postgraduate Institute Of Arid Land And Agriculture. Major HydroponicsMajor SectionManagerMarketingMarketing Account ManagerMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiatorProcessing & LogisticsRetailSCOTMAS Ltd,SalesSocial MediaSupportTeluguTransportationUBER

Self-assesed Skills

Languages

Telugu

Telugu

: Intermediate

: Beginner

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

Less than 1 year

Architecture

Architecture

: Beginner

: High

:

1-3 years

Fields of Expertise

manager

manager

: Expert

: Extreme - I love it!

:

1-3 years

agiculture

agiculture

: Advanced

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

processing & logistics

processing & logistics

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Creative

Online Presence

ph.linkedin.com/pub/mohamed-ezz-eldin/86/662/671/

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