Basic Info

Ali Osman

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Coordinator Officer at ACTS

Experience Details

IT Coordinator Officer

IT/Software Development

Experienced (Non-Manager)

• Provide advice on the most suitable IT choices.
• Provide technical support or training for systems and networks.
• Act as link between end users and higher levels support.
• Install and configure software and hardware.
• Monitor system and network performance.
• Perform troubleshooting, repairs and data restoration.
• Performance maintenance activities.
• Collaborate with other professionals to maintain standards and functionality.
• Website Administrator.
• Testing Websites.


Company Details

ACTS

Cairo, Egypt

11-50 employees

Training and Coaching

N/A

Sep 2017 to present (4 months)
Help Desk at Petrojet

Experience Details

Help Desk

IT/Software Development

Entry Level

Installing and configuring computer, hardware, operating systems, and applications
Monitoring and maintaining computer systems
Troubleshooting system problems and diagnosing and solving hardware or software faults ’


Company Details

Petrojet

Qalubia, Egypt

More than 1000 employees

Oil and Gas

N/A

Dec 2015 to Jun 2016 (6 months)
Technical Support at Xceed

Experience Details

Technical Support

IT/Software Development

Entry Level

• Handle Customer inquiries.
• Solving Technical Problems and Troubleshooting the best way and Solving Customer's Problem (Via Troubleshooting Process techniques).
• Follow Escalation Process and Achieving Work Target via KPIs related to the Process.
• Handle Tasks required from my Managers, Actions to my performance and my team.


Company Details

Xceed (multinational)

Egypt

N/A

Information Technology Services, Telecommunications

N/A

Feb 2013 to Mar 2014 (1 year 1 month)

Education

Bachelor's Degree in Information System

Education Details

Bachelor's Degree

Information System

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology, Egypt

Not specified

N/A

N/A

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Sayed El Badwy

Egypt

2006

A / Excellent / 85 -100%

N/A

El Sayed El Badwy
2006

Training and Courses

CCNA at Computek
May 2011

Training/Course Details

CCNA

May 2011

Computek

N/A

CCNP at Computek
Dec 2011

Training/Course Details

CCNP

Dec 2011

Computek

N/A

Training/Course Details

ISTQB

Oct 2015

Self-Study

N/A

Training/Course Details

Web Developer

Mar 2017

Mesmak

N/A

Jobseeker photo

Profile Skills and Keywords

AJAXAdobe PhotoshopAnalyticalArabicBootstrapCCNACCNPCSS3CreativeEnglishFootballHTMLHard WorkerHelp DeskISTQBITIT Coordinator OfficerInformation SystemInformation Technology ServicesInternetJQueryJavaScriptJoomlaLaravelMVCMicrosoft OfficeMicrosoft WindowsMySQLNetworkOOPOil And GasPHPPeopleProblem SolverSoftware DevelopmentSwimmingTeam PlayerTechnical SupportTechnologiesTelecommunicationsTraining And CoachingTroublrshootingWeb DesignWeb DeveloperWeb DevelopmentWordPressXceedYii

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Bootstrap

Bootstrap

: Expert

: Extreme - I love it!

:

Less than 1 year

PHP

PHP

: Expert

: Extreme - I love it!

:

Less than 1 year

AJAX

AJAX

: Expert

: Extreme - I love it!

:

Less than 1 year

jQuery

jQuery

: Expert

: Extreme - I love it!

:

Less than 1 year

CSS3

CSS3

: Expert

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Expert

: Extreme - I love it!

:

Less than 1 year

javaScript

javaScript

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

OOP

OOP

: Advanced

: Extreme - I love it!

:

Less than 1 year

WordPress

WordPress

: Advanced

: Extreme - I love it!

:

Less than 1 year

Joomla

Joomla

: Advanced

: Extreme - I love it!

:

Less than 1 year

laravel

laravel

: Advanced

: High

:

Less than 1 year

Yii

Yii

: Advanced

: Extreme - I love it!

:

Less than 1 year

MySQL

MySQL

: Advanced

: Extreme - I love it!

:

Less than 1 year

MVC

MVC

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Troublrshooting

Troublrshooting

: Expert

: Extreme - I love it!

:

1-3 years

Web Development

Web Development

: Advanced

: Extreme - I love it!

:

Less than 1 year

Web Design

Web Design

: Advanced

: Extreme - I love it!

:

Less than 1 year

network

network

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Creative, Problem Solver, Team Player

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