Eman Fouad El Torbaney
Operations Supervisor at OneCard - N2V
Cairo, EgyptWork Experience
Operations SupervisorFull Time
OneCard - N2V
Jul 2010 - Present -15 yrs, 1 month
Saudi Arabia
- Job Details:Responsible for handling all merchants’ inquiries, maintaining stock levels, reviewing all orders and data. Allocating tasks among merchant relation team members. Preparing monthly payment schedules along with annual settlements.
Contact Center SupervisorFull Time
OneCard - N2V
Aug 2009 - Jun 2010 -10 months
Saudi Arabia
- Job Details:Responsible for monitoring agents’ activity, preparing performance Appraisal and General Evaluation, Department Reports. Coordination with other departments.
Sales ExecutiveFull Time
Ractors
Aug 2008 - Dec 2008 -4 months
Egypt
- Job Details:Responsible for Pre-sales operations, Live chats with clients, composing contents about Forex, editing and uploading contents of the website through Joomla Editor Program, survey through Internet to collect all information needed.
Education
BA in Language Learning
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
Skills
- Internet
- Translation
- Microsoft Office
- Customer Service
- Customer Service
- ICDL
- Operations
- Accounting
- Accounting
- SEO
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Languages
Arabic
FluentEnglish
FluentSpanish
Advanced
Training & Certifications
SEO
Work Training·2012Business Writing
Work Training·2011ICDL
2007Spanish
Spanish Culture center - Cervantes Institute·2005