EN
EMMANUEL NWAIWU
Operations Manager – Marketplace (Project New Channels) at Omniretail Technology Limited (Omnibiz Africa)
Lagos, NigeriaWork Experience
Operations Manager – Marketplace (Project New Channels)
Omniretail Technology Limited (Omnibiz Africa)
Jan 2023 - Present -2 yrs, 5 months
Nigeria
- Job Details:Designed operational frameworks for new channels (HORECA, BPC), improving order cycle efficiency by 35% and achieving 100% monthly sales targets. Trained and aligned 1PL/3PL partners, ensuring 95% schedule adherence and contingency planning for 15+ depots. Collaborated with finance and marketing teams to onboard 50+ distributors, boosting marketplace GMV by $3K/plan through predictive sales. Implemented TAT monitoring systems, reducing delivery delays by 20% and enhancing client reporting accuracy.
Cross-Country Project Logistics Manager (West Africa)
Omniretail Technology Limited (Omnibiz Africa)
Sep 2020 - Dec 2022 -2 yrs, 3 months
Nigeria
- Job Details:Optimized order fulfillment cycles, reducing transport costs by 18% while maintaining ISO compliance. Delivered daily analytics to senior leadership, enabling data-driven decisions to improve route mapping and inventory accuracy. Revamped route planning, cutting delivery lead times by 25% and enhancing MIS standardization across 10,000+ retail outlets. Partnered with demand planning teams to align product availability with market needs, achieving 99% fulfillment rates.
Project Coordinator – Logistics Specialist
Bridge International Academies
Aug 2019 - Aug 2020 -1 yr
Nigeria
- Job Details:Streamlined delivery schedules for 846 schools in Edo State, improving SLA compliance by 30% through vendor negotiations. Resolved 95% of logistical challenges by documenting processes and training 200+ staff on compliance protocols.
Team Lead, Aftersales & Security Compliance
Jumia Nigeria
Feb 2018 - Jul 2019 -1 yr, 5 months
Nigeria
- Job Details:Reduced vendor dispute resolution time by 50% by implementing Kaizen reporting and KPI dashboards. Automated returns workflows, ensuring 100% adherence to SLAs and improving staff productivity by 25%.
Education
Bachelor's Degree
Obafemi Awolowo UniversityJan 2023
Bachelor's Degree in Project Management
Federal University of Technology, OwerriJan 2014