EN

EMMANUEL NWAIWU

Operations Manager – Marketplace (Project New Channels) at Omniretail Technology Limited (Omnibiz Africa)

Lagos, Nigeria

Work Experience

  • Operations Manager – Marketplace (Project New Channels)

    Omniretail Technology Limited (Omnibiz Africa)

    Jan 2023 - Present -2 yrs, 5 months

    Nigeria

    • Job Details:Designed operational frameworks for new channels (HORECA, BPC), improving order cycle efficiency by 35% and achieving 100% monthly sales targets. Trained and aligned 1PL/3PL partners, ensuring 95% schedule adherence and contingency planning for 15+ depots. Collaborated with finance and marketing teams to onboard 50+ distributors, boosting marketplace GMV by $3K/plan through predictive sales. Implemented TAT monitoring systems, reducing delivery delays by 20% and enhancing client reporting accuracy.
  • Cross-Country Project Logistics Manager (West Africa)

    Omniretail Technology Limited (Omnibiz Africa)

    Sep 2020 - Dec 2022 -2 yrs, 3 months

    Nigeria

    • Job Details:Optimized order fulfillment cycles, reducing transport costs by 18% while maintaining ISO compliance. Delivered daily analytics to senior leadership, enabling data-driven decisions to improve route mapping and inventory accuracy. Revamped route planning, cutting delivery lead times by 25% and enhancing MIS standardization across 10,000+ retail outlets. Partnered with demand planning teams to align product availability with market needs, achieving 99% fulfillment rates.
  • Project Coordinator – Logistics Specialist

    Bridge International Academies

    Aug 2019 - Aug 2020 -1 yr

    Nigeria

    • Job Details:Streamlined delivery schedules for 846 schools in Edo State, improving SLA compliance by 30% through vendor negotiations. Resolved 95% of logistical challenges by documenting processes and training 200+ staff on compliance protocols.
  • Team Lead, Aftersales & Security Compliance

    Jumia Nigeria

    Feb 2018 - Jul 2019 -1 yr, 5 months

    Nigeria

    • Job Details:Reduced vendor dispute resolution time by 50% by implementing Kaizen reporting and KPI dashboards. Automated returns workflows, ensuring 100% adherence to SLAs and improving staff productivity by 25%.
  • Education

    • Bachelor's Degree

      Obafemi Awolowo University

      Jan 2023 

    • Bachelor's Degree in Project Management

      Federal University of Technology, Owerri

      Jan 2014 

    Skills

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