Emerald O

Lead, Corporate Support Service - HR and Admin

• Job Details:Spearhead the HR & admin function across local and international projects, ensuring seamless coordination between people, finance, and operations. Developed and implemented HR policies, onboarding protocols, and employee lifecycle management practices aligned with business goals. Supervised payroll and financial reconciliation for over 30 employees & vendor management, ensuring timely audits and compliance reporting. Collaborated with cross-functional consultants (legal, audit, health, tax) to manage risks and maintain regulatory compliance. Designed & maintained appraisal systems and performance tracking tools to support organizational efficiency. Oversee to a culture of inclusion, collaboration, and continuous improvement through structured administrative systems and HR best practices.

Head Human Resource & Admin

• Job Details:Developed and managed competitive compensation structures, including salaries, bonuses, and benefits packages. Pioneered and performed all human resources functions & administrative services in policy creation, organizational structure, employee records, payroll, tax, NHIS, and pension remittance. Developed a performance appraisal system, recruited, and onboarded new hires to the HRIS platform to manage performance, recruitment, attendance and learning management. Handled employee relations, learning, and development, resulting in full participation & increase in productivity. Ensured compliance with labour laws and company policies concerning employee rights, safety, and data protection.

Assistant Customer Service Manager

• Job Details:Oversaw overall branch operations in compliance with cash limits, budgets, and asset management. Supervised quality customer service to resolve customers' complaints for actionable solutions and improvement. Maximised workflow processes of the bank’s branch international trade operations, TSAs and GLS on LCY/FCY positions. Cross & up-selling of products to the bank’s alternate channels, growing customer acquisition, and zonal target monthly. ATM management: ensured an average ATM uptime of 90% on 11 Hyosung & NCR ATMs onsite and offsite locations, from reconciling to troubleshooting by maintaining a weekly average of 95%.