Eman Magdy Radwan

customer care representative Full Time

• Job Details:- Customer Care representative at Vodafone. • Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service. • Providing guidance in areas of professional matters as requested or needed. Applying FCR concept for all customer’s inquires. • Prioritizing and achieving multiple tasks, establishing and meeting deadlines. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. • Adhere to Customer Operations Department policies and procedures. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. • Perform standardized activities and tasks efficiently and effectively. • Pro-actively reinforce Vodafone’s customer care proposition during all contacts. Handle and retain all the customers’ complaints within the SLA. • Supporting corporate queue by handling SME authorized and end-users inquires. • Supporting collection queue by handling collections inquires and bills explanation.