Basic Info

Eman Radwan

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Sale coordinator at Emirates NBD

Experience Details

Sale coordinator

Accounting/Finance

Entry Level

N/A


Company Details

Emirates NBD

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jan 2016 to present (11 months)
Tour operator at Egypt Culture Travel

Experience Details

Tour operator

Manufacturing/Production

Entry Level

Tour operators plan, create, arrange and operate tour and travel programs. They provide and organize vacation and holidays packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses. Tour operators also provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations, itineraries or service. Depending on the size of the company, tour operators may also handle tasks such as preparing marketing brochures, updating website content and making on-site visits to hotels and other destinations to verify its suitability for inclusion in a tour package.



Company Details

Egypt Culture Travel

Giza, Egypt, Egypt

1-10 employees

Travel and Tourism

N/A

Oct 2014 to Jan 2016 (1 year 3 months)
Customer care representative at Vodafone

Experience Details

Customer care representative

Customer Service/Support

Entry Level

- Customer Care representative at Vodafone.
• Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
• Providing guidance in areas of professional matters as requested or needed.
Applying FCR concept for all customer’s inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
• Adhere to Customer Operations Department policies and procedures.
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Perform standardized activities and tasks efficiently and effectively.
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
Handle and retain all the customers’ complaints within the SLA.
• Supporting corporate queue by handling SME authorized and end-users inquires.
• Supporting collection queue by handling collections inquires and bills explanation.


Company Details

Vodafone

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2014 to Sep 2014 (5 months)

Education

BA in guidence department

Education Details

BA

guidence department

Helwan University, Egypt

C / Good / 65 - 75%

Ancient Egyptian history and archeology Greco-roman history and archeology hieroglyphic language guidance skills

N/A

Helwan University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saker Korish Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Saker Korish Language School
2008
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAppreciationBankingCommunicatorCustomer CareCustomer Care RepresentativeCustomer ServiceEnglishFinanceFlexibleGuidence DepartmentHard WorkerHistoryHonestyInsuranceInternetManufacturingMicrosoft OfficeOperationsOrganizerProblem SolverProductionSale CoordinatorSupportTeam WorkTelecommunicationsTour GuideTour OperatorTravel And TourismUnderstanding

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

history

history

: Expert

: Extreme - I love it!

:

3-5 years

customer care

customer care

: Expert

: Extreme - I love it!

:

Less than 1 year

tour guide

tour guide

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/eman radwanhttps://www.facebook.com/eman.radwanhttps://twitter.com/eman_mrWuzzuf.net/me/emanradwan

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