ES
Eman mohamed Shapaan
Front Office Intern
Cairo, EgyptWork Experience
Hilton Cairo Heliopolis
Jul 2024 - Aug 2024 -1 month
Egypt
- Job Details:Assisted with check-in/out and guest inquiries. Used front desk systems and maintained service quality.
Hilton Cairo Heliopolis
Aug 2022 - Jul 2023 -11 months
Egypt
- Job Details:Supported restaurant service and guest handling. Followed hygiene and hotel service standards.
KFC Egypt
Apr 2021 - Jul 2022 -1 yr, 3 months
Egypt
- Job Details:Served customers and processed orders. Handled complaints and worked under pressure.
Education
Bachelor's Degree in Tourism and Hotels
Helwan UniversityJan 2021 - Jan 2025 - 4 yr
Skills
- strong communication and teamwork abilities
- Excellent time management and problem-solving skills
- Quick learner with high attention to detail
- Ability to work independently and under pressure
- Basic knowledge of social media and online tools
- Customer Service
- Professionalism
- Ability to work effectively in fast-paced environments
Languages
Arabic
FluentEnglish
Fluent