Basic Info

Eman Ibrahim

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Officer at Bank Audi

Experience Details

HR Officer

Human Resources

Experienced (Non-Manager)

Performance Management:
Handling the performance management process and ensuring that the process applied is compliant with HR standards.
Gathering data required for development plans, promotions, and salary increases.
Handling the reallocation & internal transfer process for non-performing staff.
Acting as a third party while investigating complaints resulting from the performance management process in order to ensure fairness.
Employee Relations:
Conducting exit interviews and maintaining updated reports regarding resignations analysis.
Responsible for responding to the formal HR communication channel, and for analyzing and resolving employee’s complaints.
Prepare and develop programs & social activities to motivate and enhance staff and to build team spirit and ensure the staff’s loyalty towards the organization.
Conducting HR investigations and partaking in the decision making process for the disciplinary actions required.
Updating the HR policy & procedures.
Talent Management:
Resourcing & screening of candidates.
Conducting competency-based interviews and handling aptitude exams.
Coordinating training programs & assessment centers.
Updating organization charts in accordance with the manpower plans, transfers, resignations, and hiring.
Contacting candidates to discuss the packages offered for the applied positions.
Conducting orientation sessions for newly hired employees.
Representing Bank Audi at Employment Fairs.
Employee Services:
Generating payroll & salary refund reports.
Generating periodical reports and trends analysis regarding HR Metrics such as staff’s annual vacation balance cost and absence rate.
Acting as a system administrator for the HRIS.
Preparing Contracts, HR letters, Business cards, and Name tags.


Company Details

Bank Audi (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 2015 to present (2 years 1 month)
Administrative Assistant at Servier

Experience Details

Administrative Assistant

Administration

Experienced (Non-Manager)

Coordinating the recruitment process.
Supporting the sales force and coordinating the marketing campaigns.
Responsible for the expenses and the up-keeping of the branch.
Handling paperwork and inbound calls.


Company Details

Servier (multinational)

Egypt

N/A

Pharmaceuticals

http://www.servier.com/

Sep 2013 to May 2015 (1 year 8 months)
Office Manager at Inter-Tech

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

Gathering data for payroll process.
Coordinating the recruitment process.
Handling daily business paperwork (Purchase orders, Price quotations).
Responsible for budgeting & purchasing office needs.
Managing collection agents and planning their schedules.


Company Details

Inter-Tech

Egypt

51-100 employees

Oil and Gas

N/A

Apr 2013 to Aug 2013 (4 months)
Customer Care Consultant at Sutherland Global Services

Experience Details

Customer Care Consultant

Customer Service/Support

Entry Level

Handling inbound calls from customers concerning their bills
Selling and up-selling the company’s products after resolving the customer’s issue
Achieving customer satisfaction target.


Company Details

Sutherland Global Services (multinational)

Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Mar 2012 to Aug 2012 (5 months)

Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

Faculty of Commerce, Alexandria University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Alexandria University
2014 - 2015
College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

Alexandria University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Alexandria University
2014 - 2015
Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Zahraa Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

El-Zahraa Language School
2006

Training and Courses

Training/Course Details

Communication & Customer Service Skills

Mar 2012

Sutherland Global Services

N/A

Training/Course Details

Graphic/Web Design

Aug 2011

Premiere Art School

N/A

Training/Course Details

Photography

Jun 2011

Faculty of Fine Arts

N/A

Training/Course Details

Italian Language

Apr 2012

Italian Cultural Center

N/A

Training/Course Details

Office Management

Mar 2013

Inter-Tech

N/A

Training/Course Details

Competency Based Interviewing skills

Sep 2015

Job Master

N/A

Training/Course Details

Advanced Excel

Jul 2015

Egyptian Banking Institute

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrative AssistantAdobe DreamweaverAdobe FlashAdobe IllustratorAdobe IndesignAdobe PhotoshopAdvanced ExcelArabicBank AudiBankingBusiness AdministrationCommunication & Customer Service SkillsCommunicatorCompetency Based Interviewing SkillsCustomer Care ConsultantCustomer Relation Management DatabaseCustomer ServiceDetails-orientedEnglishFrenchGraphic DesignGraphic/Web DesignHR OfficerHard WorkerHits HR SystemHuman ResourcesHuman Resources ManagementInternetItalianItalian LanguageMicrosoft OfficeOffice ManagementOffice ManagerOffshoringOil And GasOrganizerOrganizing & PlanningOutsourcingPharmaceuticalsPhotographyPlannerServierSpanishSupportSutherland Global Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Italian

Italian

: Advanced

: Advanced

: Advanced

: Intermediate

Spanish

Spanish

: Advanced

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Relation Management Database

Customer Relation Management Database

: Advanced

: High

:

1-3 years

Hits HR System

Hits HR System

: Advanced

: High

:

1-3 years

Adobe Indesign

Adobe Indesign

: Intermediate

: Little

:

1-3 years

Adobe Flash

Adobe Flash

: Beginner

: Medium

:

1-3 years

Adobe Dreamweaver

Adobe Dreamweaver

: Little knowledge

: Little

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Organizing & Planning

Organizing & Planning

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources Management

Human Resources Management

: Advanced

: Extreme - I love it!

:

1-3 years

Graphic Design

Graphic Design

: Intermediate

: High

:

1-3 years

Photography

Photography

: Intermediate

: High

:

1-3 years

Administration

Administration

: Intermediate

: High

:

1-3 years

Key Skills

Planner, Communicator, Hard worker, Organizer, Details-oriented

Online Presence

http://eg.linkedin.com/pub/eman-ibrahim/40/978/11/https://www.facebook.com/eman.ibrahim.3958914

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