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Eman Adel |Ibraheem
Executive Secretary for General Manager at GRADE Grasso Adearest - GRADE Refrigeration Egypt LLC.
Nozha, Cairo, EgyptWork Experience
Executive Secretary for General ManagerFull Time
GRADE Grasso Adearest - GRADE Refrigeration Egypt LLC.
May 2012 - Present -13 yrs, 3 months
Egypt , Cairo
- Job Details: Manage General Manager's Schedule, arrange & attend all his meetings. Manages all aspects of the Company in the absence of the GM. Assists the general manager in developing and implementing long-range (strategic) and annual (business plans), operating reports, forecasts and budgets. Setup and coordinate international exhibitions and conferences & responsible for all marketing issues. Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, Dealing with embassies to finish all Visas procedures for non Egyptian employees. Prepare and maintain all GM's reports and confidential documents. Hiring new employees with consultation from (HRD – Head Office), arrange employee training programs to improve the quality of the workforce. Communicate with the staff in the other countries (GRADE branches) to provide them with Egypt office progress & finish all work issues between us. Arrange flights booking, travel accommodation & entertainment arrangements for company visitors. Finish all logistics issues (fright companies- customs clearance). Maintains contact with the clients and helps to assure maximum satisfaction. Prepare all reports about all stuff & make GM knows every detail about the work. Performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Also train and supervise lower-level clerical staff.
Administrative Assistant (CEO) - Sales Coordinator & Technical OfficeFull Time
IEMCO Group (Lighting Sector)
Jan 2011 - Apr 2012 -1 yr, 3 months
Egypt , Cairo
- Job Details:Administrative Assistant (CEO) - Assists CEO in developing and implementing long-term business plan for lighting sector. Prepare & review all reports and other documents related with the department to the CEO. Act as a link between the team work and CEO. Prepare agendas for board meeting & attending it. Maintain office files & Open, distribute the e-mail Maintain and distribute staff weekly schedules. Perform all general clerical duties. Sales Coordinator & Technical Office To be responsible for accurate and timely issue of quotations and perform invoices to our customers as required. Prepare all financial & technical offers / Technical support for the sales team. To process inquires by phone, fax, email and personal visits in relation to company business. To meet customers on our premises to discuss their requirements. To maintain good relations with our customers & solve all their problems. To maintain an efficient working environment.
Administrative Assistant for Sales ManagerFull Time
Jan 2010 - Oct 2010 -9 months
Egypt , Cairo
- Job Details: Provide full administrative support for Sales team. Handle all kinds of reports presented from the whole team in some consolidated reports. Assist in organizing events and marketing issues. Coordinate the whole department paper work & filing system. Keep the client database and retrieves it. Act as a liaison between the Sales team and the sales manager. Handle all telephone inquiries in the absence of the whole team. Follow-up on the Sales team schedule & updates the Sales Manager with their daily schedule. Assist the Sales Manager in his daily tasks.
Corporate Sales CoordinatorFull Time
Jan 2009 - Dec 2009 -11 months
Egypt , Cairo
- Job Details: Receive corporate inquiries, receive new accounts and prepare their courses plan. Coordinate with the sales team all daily tasks of the selling process. Organize and mentor all the reservations and the enrollments for other companies inside the centers. Communicate with the staff of the centers to provide our corporate clients with the best service. Make sure that all the procedures of enrollments for the corporate clients are running smoothly. Follow up with corporate clients from the starting date of the course till the ending date. Communicate with the contact persons of other accounts and update them with the progress of their candidates. Handle all the corporate complains make sure that the accounts are satisfied with our service.
Project CoordinatorFull Time
Feb 2008 - Dec 2008 -10 months
Egypt , Cairo
- Job Details: Work accurately on a daily basis with Reporting. Deal with correspondence. Monitor and actively increase customer service on all levels. Conduct counseling Sessions With students when necessary, Prepare pedagogical / progress cards for the current day’s lessons, put pedagogical/progress cards in holders for each teacher. Assist my Senior and LIS and give them proper information about students. Administer information regarding students’ transfers in coordination with his superiors Greet all customers, and provide them with information Perform general typing and filing.
Customer service representativeFull Time
Jul 2007 - Jan 2008 -6 months
Egypt , Cairo
- Job Details: Handling & resolving all customer requests, inquires, questions and complaint face to face and by phone. * Coordinating the day to day activities
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2001 - Jan 2005 - 4 yr
Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner
Training & Certifications
Competency Training
Dale Carnegie ·2009World Class Customer Service
Dale Carnegie ·2007Basic Business Skills Acquisition (BBSA)
the Future Generation Foundation (FGF)·2006