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Eman Adel |Ibraheem

Executive Secretary for General Manager at GRADE Grasso Adearest - GRADE Refrigeration Egypt LLC.

Nozha, Cairo, Egypt

Work Experience

  • Executive Secretary for General ManagerFull Time

    GRADE Grasso Adearest - GRADE Refrigeration Egypt LLC.

    May 2012 - Present -13 yrs, 3 months

    Egypt , Cairo

    • Job Details: Manage General Manager's Schedule, arrange & attend all his meetings.  Manages all aspects of the Company in the absence of the GM.  Assists the general manager in developing and implementing long-range (strategic) and annual (business plans), operating reports, forecasts and budgets.  Setup and coordinate international exhibitions and conferences & responsible for all marketing issues.  Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests,  Dealing with embassies to finish all Visas procedures for non Egyptian employees.  Prepare and maintain all GM's reports and confidential documents.  Hiring new employees with consultation from (HRD – Head Office), arrange employee training programs to improve the quality of the workforce.  Communicate with the staff in the other countries (GRADE branches) to provide them with Egypt office progress & finish all work issues between us.  Arrange flights booking, travel accommodation & entertainment arrangements for company visitors.  Finish all logistics issues (fright companies- customs clearance).  Maintains contact with the clients and helps to assure maximum satisfaction.  Prepare all reports about all stuff & make GM knows every detail about the work.  Performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Also train and supervise lower-level clerical staff.
  • Administrative Assistant (CEO) - Sales Coordinator & Technical OfficeFull Time

    IEMCO Group (Lighting Sector)

    Jan 2011 - Apr 2012 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:Administrative Assistant (CEO) -  Assists CEO in developing and implementing long-term business plan for lighting sector.  Prepare & review all reports and other documents related with the department to the CEO.  Act as a link between the team work and CEO.  Prepare agendas for board meeting & attending it.  Maintain office files & Open, distribute the e-mail  Maintain and distribute staff weekly schedules.  Perform all general clerical duties. Sales Coordinator & Technical Office  To be responsible for accurate and timely issue of quotations and perform invoices to our customers as required.  Prepare all financial & technical offers / Technical support for the sales team.  To process inquires by phone, fax, email and personal visits in relation to company business.  To meet customers on our premises to discuss their requirements.  To maintain good relations with our customers & solve all their problems.  To maintain an efficient working environment.
  • Berlitz Egypt

    • Administrative Assistant for Sales ManagerFull Time

      Jan 2010 - Oct 2010 -9 months

      Egypt , Cairo

      • Job Details: Provide full administrative support for Sales team.  Handle all kinds of reports presented from the whole team in some consolidated reports.  Assist in organizing events and marketing issues.  Coordinate the whole department paper work & filing system.  Keep the client database and retrieves it.  Act as a liaison between the Sales team and the sales manager.  Handle all telephone inquiries in the absence of the whole team.  Follow-up on the Sales team schedule & updates the Sales Manager with their daily schedule.  Assist the Sales Manager in his daily tasks.
    • Corporate Sales CoordinatorFull Time

      Jan 2009 - Dec 2009 -11 months

      Egypt , Cairo

      • Job Details: Receive corporate inquiries, receive new accounts and prepare their courses plan.  Coordinate with the sales team all daily tasks of the selling process.  Organize and mentor all the reservations and the enrollments for other companies inside the centers.  Communicate with the staff of the centers to provide our corporate clients with the best service.  Make sure that all the procedures of enrollments for the corporate clients are running smoothly.  Follow up with corporate clients from the starting date of the course till the ending date.  Communicate with the contact persons of other accounts and update them with the progress of their candidates.  Handle all the corporate complains make sure that the accounts are satisfied with our service.
    • Project CoordinatorFull Time

      Feb 2008 - Dec 2008 -10 months

      Egypt , Cairo

      • Job Details: Work accurately on a daily basis with Reporting.  Deal with correspondence.  Monitor and actively increase customer service on all levels.  Conduct counseling Sessions With students when necessary,  Prepare pedagogical / progress cards for the current day’s lessons, put pedagogical/progress cards in holders for each teacher.  Assist my Senior and LIS and give them proper information about students.  Administer information regarding students’ transfers in coordination with his superiors  Greet all customers, and provide them with information  Perform general typing and filing.
    • Customer service representativeFull Time

      Jul 2007 - Jan 2008 -6 months

      Egypt , Cairo

      • Job Details: Handling & resolving all customer requests, inquires, questions and complaint face to face and by phone. * Coordinating the day to day activities

    Education

    • Bachelor's Degree in Accounting

      Ain Shams University (ASU)

      Jan 2001 - Jan 2005 - 4 yr

    Skills

    • Administraion
    • Customer Service
    • Marketing
    • HR

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • Competency Training

      Dale Carnegie ·2009
    • World Class Customer Service

      Dale Carnegie ·2007
    • Basic Business Skills Acquisition (BBSA)

      the Future Generation Foundation (FGF)·2006
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