Eman Abdo Abdallah

NAOS Marketing

• management and development specialistFull Time

  Mar 2015 - Present -10 yrs, 5 months

  Egypt , Cairo
• Personnel specialistFull Time

  Jan 2014 - Present -11 yrs, 7 months

  Egypt , Cairo

  • Job Details:Recruiting and staffing logistics. Performance management and improvement tracking systems. Employee orientation, development, and training logistics and record keeping; Assisting with employee relationships (Labour Certificate and Social Insurance) Company employee communication. Holidays, wages(Payroll) and compensation administration and recordkeeping; Employee absence, late, welfare, wellness, and problems reporting; and Employee services (bank account opening…) Maintaining employee files and the HR filing system. Assisting with the day-to-day efficient operation of the HR office. Make Medical insurance for employee. The HR Officer participates in administrative staff meetings and attends other meetings and seminars as necessary and to represent the department. The HR Officer reports to the HR Responsible or, according to circumstances, to the Call center Operation Manager or Call Center Manager. The HR Officer has to follow up rules of conduct of the company (computer chart, internal rules…) • Performance management and improvement tracking systems. • Employee orientation, development, recruiting and training. • Assisting with employee relationships (Labor Certificate and Social Insurance)
• HR SpecialistFull Time

  Jan 2014 - Feb 2017 -3 yrs, 1 month

  Egypt , Cairo
• Call center Agent Full Time

  Sep 2011 - Sep 2014 -3 yrs

  Egypt , Cairo

  • Job Details:Dealing with calls in a highly professional manner. How to act as the first point of telephone contact for a customer. Handling complaints in a diplomatic way. Accurately updating customer records with information. Answering any queries quickly and efficiently. Quickly understanding a callers point of view. Able to respond and adapt to the needs of all customers. Fully aware of all laws & regulations regarding data protection. Quickly processing information