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Iman Yehia saifeldin

Marketing Executive at Alsharif Marketing Association

Giza, Egypt

Work Experience

  • Customer support headFull Time

    Alsharif Marketing Association

    May 2020 - Present -5 yrs, 1 month

    • Job Details:Job Description: - Handling online customer complaints and inquiries, Maintain customer satisfaction. - Managing and monitoring shipping agencies performances and managing customers’ complaints about deliveries. - Following up with digital marketing agencies and meeting their demands and tracking its performances. - Planning marketing plans and Social media campaigns and altering it to maximize our e-commerce sales. - Closely monitoring competitors’ performance highlighting our identity and image.
  • Marketing ExecutiveFull Time

    Alsharif Marketing Association

    Dec 2019 - Present -5 yrs, 6 months

    Egypt , Giza

    • Community AdministratorFull Time

      RMGS

      Aug 2018 - Sep 2018 -1 month

      • account managerFull Time

        IVAS

        Apr 2015 - Apr 2017 -2 yrs

        Egypt , Giza

        • Job Details:IVAS is a pioneering force in the Value added service sector, We have been at the forefront of technology and has steered the course of the Value Added Service Sector in entire MENA with its best world class services. Job Description: Account Manager focused on mobile VAS ( Alert & IVR & RBT) services. -Prepare project plans, schedule and material to achieve project quality, reliability, cost and timing objectives. -Utilize approved project management methods and processes to execute medium risk project of existing technology and methods to meet client needs and expectations. -Develop assignments, timetables and responsibilities for team members for the duration of the project. -Defined and forecasted needed skills to meet project objectives. -Researched, analyzed, and developed project plans. -Managing VAS projects with mobile operators. -Define the required resources, main assignments, and deliverable. -Supervise project implementation. -Design, and coordinate marketing activities. -Monitor and control costs and revenues.
      • Education

        • Bachelor's Degree in english literature

          Cairo University (CU)

          Jan 2004 - Jan 2008 - 4 yr

        • High School - Thanaweya Amma

          shoubra elkhaima

          Jan 2004 

        Achievements

        I have achieved in my first adminstrative job at orient paints and chemials to move after only 4 months from an admin assistant to an office Manager. An i consider being pregnant with a 3 years old baby girl and a full time job is one of my biggest achievements

        Skills

        • Social Media
        • Microsoft Office
        • Office Managing
        • Call Center

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • human Resources

          Schoool of continiuing Education, AUC·2010
        • Journalistic translation

          Egyptian Gazzette·2006
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