eman gamal
Freelance Customer Service Representative at E-commerce and Online Service Platforms
Mansoura, Dakahlia, EgyptWork Experience
Freelance Customer Service Representative
E-commerce and Online Service Platforms
Jan 2023 - Present -2 yrs, 6 months
Egypt
- Job Details:Responded to customer inquiries via email and live chat. Handled issues related to orders, payments, and shipping in a professional and efficient manner. Maintained high levels of customer satisfaction and met response time targets. Used CRM systems such as Zendesk and Freshdesk proficiently. Documented cases and prepared regular reports for management.
Education
Bachelor's Degree in Accounting
Mansoura UniversityJan 2022
Skills
- cash handling & transaction processing
- Account operations (deposits, withdrawals, transfers, payments)
- Basic knowledge of banking products & services
- KYC (Know Your Customer) & compliance awareness
- Cash drawer reconciliation
- Computer proficiency (Microsoft Office: Word, Excel, Outlook)
- Accuracy and attention to detail
- Ability to follow bank policies and procedures
- Excellent verbal and written communication
- Customer service orientation
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Languages
Arabic
FluentEnglish
Intermediate