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Emad H Soltan

Customer Relations Officer

Cairo, Egypt

Work Experience

  • Senior Customer Relations RepresentativeFull Time

    Vijua Digital Publishing

    Nov 2018 - May 2019 -6 months

    Egypt

    • Senior Merchant Service ExecutiveFull Time

      PayFort - Amazon Corporate

      Feb 2017 - Oct 2018 -1 yr, 8 months

      Egypt

      • Sony UK Customer Relations OfficerFull Time

        Sykes

        Jan 2016 - Dec 2017 -1 yr, 11 months

        Egypt , Cairo

        • Job Details:• The Main Contact point between Sony Europe Management and Operation Team on Level One and Level Two. In terms of applying, monitoring and reporting processes and ensuring being enforced. • Serving as Sony highest level of complaint accessible via phone or via official letters received at Sony UK headquarters. • Handling high level complaints via social media or flagged by management for possible legal threats • Maintaining customer satisfaction while following terms and conditions, with unlimited resource of good will spending as long as being justified to resolve and avoid a higher complaint.
      • Senior Technical Support Representative, Sony UK Full Time

        Sykes

        Mar 2015 - Jan 2016 -10 months

        Egypt , Cairo

        • Job Details:• Delegate Operation Team Supervisor in the absence of the assigned Team Supervisor • Monitoring team performance on daily basis and provide reports on 2 hours based check-points to maintain team performance and targets are being achieved. • Handling customers queries regarding their Sony VAIO Units. Providing on-time support via Phone and Email. • Handling customers’ complaints and escalations providing Level 2/Supervisor’s duties. • Support and flag cases reported on the Sony dedicated Dealer’s Support service lines.
      • Education

        • BA in International Relations and Economics

          New Bulgarian University

          Jan 2009 - Jan 2012 - 3 yr

        • College Diploma in English Philiolgy and Translation

          Alazhar

          Jan 2002 - Jan 2006 - 4 yr

        • High School - Other

          Alazhar Language school

          Jan 2002 

        Skills

        • Communication
        • Customer Service
        • Team management
        • Computer Skills
        • Analysis
        • Target oriented
        • Work under pressure
        • Microsoft Excel
        • Microsoft Powerpoint
        • Microsoft Windows
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        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • Front Level Leadership

          Sykes EMEA ·2015
        • Front Level Leader - Sykes EMEA L&D

          Sykes Cairo - Sykes EMEA ·2015
        • Customer Care Certificate

          Moneybookers Ltd - ConsulTeam Human Capital·2010
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