
Emad H Soltan
Customer Relations Officer
Cairo, EgyptWork Experience
Senior Customer Relations RepresentativeFull Time
Vijua Digital Publishing
Nov 2018 - May 2019 -6 months
Egypt
Senior Merchant Service ExecutiveFull Time
PayFort - Amazon Corporate
Feb 2017 - Oct 2018 -1 yr, 8 months
Egypt
Sony UK Customer Relations OfficerFull Time
Sykes
Jan 2016 - Dec 2017 -1 yr, 11 months
Egypt , Cairo
- Job Details:• The Main Contact point between Sony Europe Management and Operation Team on Level One and Level Two. In terms of applying, monitoring and reporting processes and ensuring being enforced. • Serving as Sony highest level of complaint accessible via phone or via official letters received at Sony UK headquarters. • Handling high level complaints via social media or flagged by management for possible legal threats • Maintaining customer satisfaction while following terms and conditions, with unlimited resource of good will spending as long as being justified to resolve and avoid a higher complaint.
Senior Technical Support Representative, Sony UK Full Time
Sykes
Mar 2015 - Jan 2016 -10 months
Egypt , Cairo
- Job Details:• Delegate Operation Team Supervisor in the absence of the assigned Team Supervisor • Monitoring team performance on daily basis and provide reports on 2 hours based check-points to maintain team performance and targets are being achieved. • Handling customers queries regarding their Sony VAIO Units. Providing on-time support via Phone and Email. • Handling customers’ complaints and escalations providing Level 2/Supervisor’s duties. • Support and flag cases reported on the Sony dedicated Dealer’s Support service lines.
Education
BA in International Relations and Economics
New Bulgarian UniversityJan 2009 - Jan 2012 - 3 yr
College Diploma in English Philiolgy and Translation
AlazharJan 2002 - Jan 2006 - 4 yr
High School - Other
Alazhar Language schoolJan 2002
Skills
- Communication
- Customer Service
- Team management
- Computer Skills
- Analysis
- Target oriented
- Work under pressure
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Windows
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Front Level Leadership
Sykes EMEA ·2015Front Level Leader - Sykes EMEA L&D
Sykes Cairo - Sykes EMEA ·2015Customer Care Certificate
Moneybookers Ltd - ConsulTeam Human Capital·2010