Emad mohammed abdelmonim

Customer serviceFull Time

SECTION SALES SUPERVISORFull Time

• Job Details:• Meet customers visiting the shop, collect information on product requirements, provide information on products and display products, convince and ultimately sell the products to the customer by providing unique experience and interaction. • Analyze customer complaints on product quality and services to offer alternative solutions, as per company’s policies and procedures, to ensure full customer satisfaction. • Regularly seek customer feedback and monitor customer satisfaction index to identify introduction of programs and solutions to improve sales turnover, customer satisfaction and loyalty. • Carry out product wise analysis of sales to identify brand loyalties, customer products preference, monitor competition’s activity and plan actions, namely store merchandising, store opening hours, product mix to improve sales and customer satisfaction. • Directly interact with VIP customers to provide special care and exclusive attention, understand customer preferences and realize sales by fulfilling customer centric needs. • Implement all guidelines provided by the brand’s visual merchandising team and ensure high standards of housekeeping, product display and stock rotation. • Make entry of receipt of goods, account for all stocks, maintain records of all stock movements, ensure timely stock taking for replenishment and recommend corrective actions for slow moving excess inventories. • Coordinate with logistics, suppliers, marketing, merchandising and back office teams for ongoing launches, sales promotion and renovation programs and provide necessary feedback. Team Leadership: • Plan and conduct training programs for sales staff on customer etiquette, product knowledge, demonstration and handling, to improve customer relationship, sales and identification of shop lifters to eliminate loss to the organization. • Conduct performance appraisal programs of sales staff to identify areas of improvement for counseling and guidance on action plans for building careers in the organization.

store managerFull Time

• Job Details:• Reviewed daily sales with the sales staff, monitored key performance indicators and initiated appropriate corrective actions to meet sales targets set up in the plan. • Provided leadership to the sales staff to ensure they complete their daily assignments as per key result areas, counseled and motivated them to achieve sales targets. • Planned and conducted training of sales staff on product knowledge, product handling, customer service etiquettes and customer complaint handling. • Organized daily opening and closing physical stock verification, in each shift, to decide on replenishment of stocks, as per size and seasonal requirements. • Conducted complete physical stock verification of all products, at least twice in a year, to ensure compliance with stock movement and control procedures. • Carried out FSN analysis to identify slow moving and fast moving products to initiate appropriate actions to satisfy customer demand as well as to optimize inventory holding. • Conducted periodic performance employees of staff to determine the areas of improvement for counseling and planning need based training programs required to improve performance. • Monitored effectiveness of the employee performance improvement program by closely observing their actual performance to initiate further action on identification of training needs and motivation needs.