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Emad Ali Mahmoud

Senior Sales Operations, Sales Operations Supervisor

Shubra, Cairo, Egypt

Work Experience

  • Sales Operations SupervisorFull Time

    Kandeel developments

    Nov 2024 - Present -9 months

    Egypt , Cairo

    • Job Details:- Creating the payment plan & NPV Scenario. - Creating and developing sales reports regarding generated leads. - Creating and scheduling EOI at allocation event. - Updating the initial reservation status with the end of its duration or completing the reservation form. - Analyzing sales data and providing valuable insights to drive informed business decisions. - Reviewing customer accounts and make changes if necessary. - Reviewing contract terms and conditions with legal manager to verify that they compliance with law and company policy. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Managing all the matters regarding contracts cycle. - Following up with sales team and CRM team to finish any pending case or client’s request. - Creating and developing sales reports regarding sales target and actual sales.
  • Akam Development

    • Senior Sales OperationsFull Time

      Jan 2023 - Present -2 yrs, 7 months

      Egypt , Cairo

      • Job Details:- Following up with Visits & Leads management. - Creating and scheduling EOI at allocation event. - Reviewing customer accounts and make changes if necessary. - Updating the initial reservation status with the end of its duration or complete the reservation form. - Analyzing sales data and providing valuable insights to drive informed business decisions. - Reviewing contract terms and conditions with legal team to verify that they compliance with law and company policy. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Following up with sales team and CRM team to finish any pending case or client’s request. - Preparing monthly Commission reports. - Managing all the matters regarding contracts cycle.
    • Sales Operations SpecialistFull Time

      May 2021 - Jan 2023 -1 yr, 8 months

      Egypt , Cairo

      • Job Details:- Creating client's profile on the system for future transactions. - Executing client reservation and contracts on the system. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Printing client’s cheques for each installment after signing the contract. - Managing the contract cycle with other departments. - Dealing with courier service provider to send and receive overseas contracts. - Managing ownership transfer, adding, or removing partner from contract regarding company policy. - archiving all the contracts, documents & all business paper for the clients and sales agents.
    • Sales AdministratorFull Time

      Dec 2019 - May 2021 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:- welcoming and greeting the customers in a professional way. - organize and schedule appointments for the new candidates. - Act as the point of contact for internal and external clients. - Develop and maintain filing system. - write, distribute mails and papers. - Supervising the housekeeping and buffet to keep the office clean and organized. - Document excel sheets for company visits and report them to the Sales operation Manager. - Coordinate the company booth at real estate exhibitions.
  • Customer Service RepresentativeFull Time

    RAYA Holding

    Mar 2019 - Aug 2019 -5 months

    Egypt , Cairo

    • Job Details:- Manage inbound and outbound calls in a timely manner. - Receiving customer's inquiries and complaints. - Handle and solve customers’ problems. - Convince customers with the current plans to not cancel their subscription. - Achieve customer satisfaction by the end of the call. - Inform the customers of recommended services. - Keep records of all conversations in our call center database.
  • Admission Office specialistFull Time

    Alamal specialized hospital

    Aug 2016 - Mar 2019 -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:-Welcoming and greeting patients and inform them about nurseries and operations’ prices. -Develop and maintain filing system. -Coordinate among doctors, nurses, and patients. -Receive and respond to patient's inquires over the phone. - handle patient complaints and escalation. -prepare invoices for every operation and record them on the system.
  • Education

    • Bachelor's Degree in mass communication

      Cairo University (CU)

      Jan 2011 - Jan 2015 - 4 yr

    • High School - Thanaweya Amma

      El Salam Secondary school

      Jan 2011 

    Skills

    • Final Cut Pro x
    • Video Editing
    • theater
    • Time Management
    • Microsoft Excel
    • Retail
    • Leadership Management
    • Microsoft Word
    • Work Planning
    • Audacity
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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • English Vocabulary TOEFL.pdf

      www.udemy.com·2015
    • اعداد واخراج الفيلم الوثائقي

      www.rwaq.org·2014
    • final cut essential training

      www.lynda.com·2014
    • introduction to filmmaking

      www.rwaq.org·2014
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