
Emad Ali Mahmoud
Senior Sales Operations, Sales Operations Supervisor
Shubra, Cairo, EgyptWork Experience
Sales Operations SupervisorFull Time
Kandeel developments
Nov 2024 - Present -9 months
Egypt , Cairo
- Job Details:- Creating the payment plan & NPV Scenario. - Creating and developing sales reports regarding generated leads. - Creating and scheduling EOI at allocation event. - Updating the initial reservation status with the end of its duration or completing the reservation form. - Analyzing sales data and providing valuable insights to drive informed business decisions. - Reviewing customer accounts and make changes if necessary. - Reviewing contract terms and conditions with legal manager to verify that they compliance with law and company policy. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Managing all the matters regarding contracts cycle. - Following up with sales team and CRM team to finish any pending case or client’s request. - Creating and developing sales reports regarding sales target and actual sales.
Senior Sales OperationsFull Time
Jan 2023 - Present -2 yrs, 7 months
Egypt , Cairo
- Job Details:- Following up with Visits & Leads management. - Creating and scheduling EOI at allocation event. - Reviewing customer accounts and make changes if necessary. - Updating the initial reservation status with the end of its duration or complete the reservation form. - Analyzing sales data and providing valuable insights to drive informed business decisions. - Reviewing contract terms and conditions with legal team to verify that they compliance with law and company policy. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Following up with sales team and CRM team to finish any pending case or client’s request. - Preparing monthly Commission reports. - Managing all the matters regarding contracts cycle.
Sales Operations SpecialistFull Time
May 2021 - Jan 2023 -1 yr, 8 months
Egypt , Cairo
- Job Details:- Creating client's profile on the system for future transactions. - Executing client reservation and contracts on the system. - Issuing the contracts ensuring the accuracy of client and property data and their attachments. - Printing client’s cheques for each installment after signing the contract. - Managing the contract cycle with other departments. - Dealing with courier service provider to send and receive overseas contracts. - Managing ownership transfer, adding, or removing partner from contract regarding company policy. - archiving all the contracts, documents & all business paper for the clients and sales agents.
Sales AdministratorFull Time
Dec 2019 - May 2021 -1 yr, 5 months
Egypt , Cairo
- Job Details:- welcoming and greeting the customers in a professional way. - organize and schedule appointments for the new candidates. - Act as the point of contact for internal and external clients. - Develop and maintain filing system. - write, distribute mails and papers. - Supervising the housekeeping and buffet to keep the office clean and organized. - Document excel sheets for company visits and report them to the Sales operation Manager. - Coordinate the company booth at real estate exhibitions.
Customer Service RepresentativeFull Time
RAYA Holding
Mar 2019 - Aug 2019 -5 months
Egypt , Cairo
- Job Details:- Manage inbound and outbound calls in a timely manner. - Receiving customer's inquiries and complaints. - Handle and solve customers’ problems. - Convince customers with the current plans to not cancel their subscription. - Achieve customer satisfaction by the end of the call. - Inform the customers of recommended services. - Keep records of all conversations in our call center database.
Admission Office specialistFull Time
Alamal specialized hospital
Aug 2016 - Mar 2019 -2 yrs, 7 months
Egypt , Cairo
- Job Details:-Welcoming and greeting patients and inform them about nurseries and operations’ prices. -Develop and maintain filing system. -Coordinate among doctors, nurses, and patients. -Receive and respond to patient's inquires over the phone. - handle patient complaints and escalation. -prepare invoices for every operation and record them on the system.
Education
Bachelor's Degree in mass communication
Cairo University (CU)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
El Salam Secondary schoolJan 2011
Skills
- Final Cut Pro x
- Video Editing
- theater
- Time Management
- Microsoft Excel
- Retail
- Leadership Management
- Microsoft Word
- Work Planning
- Audacity
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
English Vocabulary TOEFL.pdf
www.udemy.com·2015اعداد واخراج الفيلم الوثائقي
www.rwaq.org·2014final cut essential training
www.lynda.com·2014introduction to filmmaking
www.rwaq.org·2014