Emad Saad

Operation Manager / Director of Sales

• Job Details:Ensure consistent compliance with hotel policies and outstanding, intuitive guest service while maximizing departmental profits. Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing. Oversee all projects within the property; work closely with head office; exchange building management; suppliers and the community to enhance the guest experience and workplace environment. Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner. Understand the importance of guest reviews on sites such as Tripadvisor, Expedia, Booking.com & Google Reviews, whilst replying in a timely manner. Manage guest communication for pre-arrival, in-house and post-departure via the communication tools. Handling sales and revenue for two hotels. Develop and implement sales strategies to meet and exceed monthly and annual sales targets. Build strong relationships with existing customers and key accounts. Negotiate contracts and agreements with clients. Working with the marketing associate for implementation and ongoing development strategies.

Director of Sales

• Job Details:Drive sales department along with revenues to all areas of three hotels (Ayla Grand, Ayla Hotel and Ayla Bawadi) with total capacity 500 keys, including rooms, food and beverage. Overlooking sales department of Ayla Hotel in Oman. Handling the market of Al Ain - Abu Dhabi and Dubai and Oman through different market segments (leisure, corporate, groups, gov.). Leading and motivating staff to improve customer service with clients. Designing and implementing strategic plans to reach sales manage a portfolio of clients and develop new business relationships.

Assistant Director of Sales

• Job Details:Assist in developing and implementing plans and goals for the department. Estimating sales volume and profit for current and new products. Work with the team to coordinate and supervise daily operations. Working with customers to better understand their business needs and goals. Assessing costs, competition, and supply and demand to identify selling prices.