Tamer Mohamed El Sayed

Delivery Project ExecutiveFull Time

• Job Details:• Managing the delivery of Cloud Transformation Projects for a major airline company. • Managing the off-shore Operations team serving different clients. • Handling escalations and resolving issues to achieve highest client satisfaction level. • Monitoring performance of external service providers and SLA adherence. • Developing strategic long-term plans with clients.

Cloud Project ManagerFull Time

• Job Details:• Managing the Cloud Transformation Project across MEA; migrating servers to Microsoft Azure Cloud. • Analyzing on-prem status and architecting the suitable cloud solution. • Schedule Management in coordination with other Project Managers. • Resources Planning for the local teams and vendors • Risk Analysis and Risk Register updates. • Weekly meeting with Stakeholders to ensure smooth Cloud landing with no business impact. • Attending to PMO regular audits. • Delivering project costs and RoI as per budgeted figures.

Area IT Services ManagerFull Time

• Job Details:• Delivered IT services across the North Africa Area against the agreed SLA. • Managed stakeholders’ relationship. • Led a team of 8 IT professionals across the area (insourced and outsourced). • Achievements: o Aligned the tactical and strategical Area IT plans to the business agenda. o Set and delivered Service Improvement plans with strategic vendors. o Implemented Virtual environment utilizing VMWare ESXi. o Managed the IT Security Status and vulnerability Management. o Maintained the Area IT Business Continuity Plans, Disaster Recovery Plans, Risk Register, and Business Impact Analysis aligned to the business requirements. o Managed Capex and Opex budgets with 95% forecasting accuracy. o Delivered Global and Regional Projects across the North Africa Area:  Migration of IBM Lotus Notes to Microsoft Office 365 (Cloud Services).  Implementing of centralized IT Services Management tool (Cherwell)  Implementing SAP, including Warehouse Management live-tracking of materials and finished goods via Barcodes printers and RF-Scanners.  Migrating EUC environment from Windows 7 32-bit to Windows 10 64-bit.